Lorna Cassano
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
36
36
years of professional experience
Work History
Cashier / Closer
Sobeys
Beamsville, ON
01.2020 - Current
- Greeted customers and responded promptly to customer needs by completing purchases or item returns, locating store items, and assisting in the enrolment of reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift, counted multiple drawers, made deposits and completed paperwork.
- Upsold products, encouraged repeat business, trained staff and took extra shift work.
Industrial Sewing Machine Operator
Artic Blue Covers Ltd
Wainfleet, ON
04.2018 - 08.2022
- Seasonal employment sewing and assisting in design of various pool covers for small manufacturing facility.
- New owner closed the department in 2022.
- Photo portfolio available upon request.
Industrial Sewing Machine Operator
International Stretcher Systems
Dunnville, ON
12.2018 - 03.2019
- Operated several industrial sewing, stamping, and cutting machines to produce high-quality stretcher components.
- Photo portfolio available upon request.
Retail Sales Associate Cashier
Super Video Centre
Dunnville, ON
06.2014 - 06.2018
- Key-holder. Led daily operations including opening and closing of store, cash handling, evening closing paperwork and money deposits.
- Trained and mentored sales associates to enhance team performance and efficiency in consumer film preferences.
- Managed accounts and offered hands-on assistance to customers, until the owner retired and the business closed.
Driver/Landscaper
Angel’s Landscaping
Dunnville, ON
06.2015 - 12.2015
- Seasonal employment assisting owner by operating company vehicles to transport equipment and materials to job sites efficiently, for the cutting and cleaning of client properties.
- Left each property visually appealing.
Sales Representative
Fabricland
Oakville, ON
03.2001 - 12.2001
- Provided excellent customer service by addressing inquiries and suggesting products to meet unique individual needs.
- Helped organize and maintain merchandise displays to enhance the shopping experience.
Reception/Admin
Union Hearing Aid Centre Ltd
Toronto, ON
10.1993 - 01.2001
- Performed reception duties politely and professionally, and administrative tasks such as form design and data entry, billing for third party claims, appointment scheduling, photocopying, and the composing, faxing, mailing and document managing of confidential healthcare.
- Served as a liaison between the owners, clients, physicians, audiologists, social workers and third party payers to ensure seamless coordination of patient care and timely and accurate processing of client files.
- Hybrid/work-from-home position 1998-2001, until owners retired.
Assistant to Manager
Enershare Technology Corporation
Downsview, ON
01.1993 - 09.1993
- Assistant to the Lighting Manager for building energy retrofit designs, in a nine-month contract position with offer of full-time employment.
- Boosted team productivity with regular preparation of detailed reports and mailing databases.
Executive Assistant
Brosz and Associates Consulting Forensic Engineers
Markham, ON
04.1989 - 09.1992
- Streamlined executive communication by managing phone calls, faxes, correspondence, appointment scheduling and coordinating all travel arrangements.
- Organized and coordinated monthly forensic meetings and took notes and/or dictation at meetings.
- Handled confidential and sensitive information with discretion and tact.
Education
OSSHD -
Sir Wilfred Laurier Collegiate Institute
Arts and Science
Queen’s University
Arts and Science, Biology/ Botany and Lab work
University of Toronto
Interior Design
Sheridan College
Skills
- Immense Patience, Precision, Attention to Detail and Fine Motor Skills
- Personable, friendly, and approachable customer- focused
- Recognized for outstanding sales achievements
- Valuable listening skills with ability to determine customers’ needs and make appropriate recommendations
- Highly adept in measuring, calculating, and mapping out simple to complex designs
- Extensive machine sewing experience, 2 years industrial sewing machine experience
- Outstanding interpersonal skills, with excellent written and verbal communication, and strong command of English language
Languages
English
Full Professional
Timeline
Cashier / Closer
Sobeys
01.2020 - Current
Industrial Sewing Machine Operator
International Stretcher Systems
12.2018 - 03.2019
Industrial Sewing Machine Operator
Artic Blue Covers Ltd
04.2018 - 08.2022
Driver/Landscaper
Angel’s Landscaping
06.2015 - 12.2015
Retail Sales Associate Cashier
Super Video Centre
06.2014 - 06.2018
Sales Representative
Fabricland
03.2001 - 12.2001
Reception/Admin
Union Hearing Aid Centre Ltd
10.1993 - 01.2001
Assistant to Manager
Enershare Technology Corporation
01.1993 - 09.1993
Executive Assistant
Brosz and Associates Consulting Forensic Engineers
04.1989 - 09.1992
Arts and Science
Queen’s University
Arts and Science, Biology/ Botany and Lab work
University of Toronto
Interior Design
Sheridan College
OSSHD -
Sir Wilfred Laurier Collegiate Institute