Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Lorna Caldwell

Pembroke

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at McDonald's. Proven track record in complaint resolution and cash handling expertise, enhancing customer satisfaction and operational efficiency. Committed to workplace safety and staff development, fostering a productive environment that drives success and builds lasting relationships.

Professional retail worker prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Skilled in cash handling, customer service, and problem-solving. Reliable, adaptable, and driven to exceed expectations.

Overview

23
23
years of professional experience

Work History

Cleaner

Domus Cleaning
04.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Cashier Supervisor

Ultramar
02.2019 - 04.2024
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.

Cashier

Burger King
10.2018 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Manager

McDonalds
07.2002 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Adult Education Center
Pembroke, Ontario
06-2002

Skills

  • Cash handling expertise
  • Complaint resolution
  • Cash register maintenance
  • Workplace safety
  • POS system proficiency
  • Store operations
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Customer assistance
  • Work ethic and integrity

Languages

English
Professional Working

Interests

  • Music
  • Dancing
  • Baking
  • Swimming
  • I enjoy cooking for friends and family gatherings
  • Drawing and Painting
  • Camping

Timeline

Cleaner

Domus Cleaning
04.2024 - Current

Cashier Supervisor

Ultramar
02.2019 - 04.2024

Cashier

Burger King
10.2018 - 10.2019

Manager

McDonalds
07.2002 - 09.2018

High School Diploma -

Adult Education Center

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Lorna Caldwell