Lorly L. Donasco
Red Deer,AB
Summary
Systematic Administrative Assistant with Over 2 years successful experience in fast-paced industry. Hardworking team-player with expertise completing various clerical tasks and offering staff support.
Responsible, punctual and productive professional when working with little to no supervision. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Supervisor
STARBUCKS
Red Deer, AB
09.2021 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness.
Shift Supervisor Supervisor
TIMHORTONS
Blackfalds, Alberta
06.2018 - 09.2021
- Manage everyday and weekly reports and position staff to achieve daily goals
- Maintains operational efficiency through use of positioning charts and pre rush and pre rush checklist
- Complies with and enforces all Tim Horton's operating standards
- Display knowledge of and works in compliance with Tim Horton's operating, food safety, security, health and safety, and employment standards and applicable legislation.
Assistant Store Manager
STARBUCKS
09.2015 - 06.2018
- Manage the order for the store and sending reports and do interviews for hiring applicants
- Models a “customer comes first” attitude, delivers legendary customer service and supervise partners to ensure they are delivering legendary customer service
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals
- Do inventory and ordering for the store
- Support store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organizational objectives
- Maintains regular and consistent attendance and punctuality
- Develops positive relationships with team of partners on shift
- Acts as a coach and mentor to partners
- Communicates clearly, concisely, accurately to ensure effective store operations.
Supervisor
MCDONALDS
, Canada
08.2012 - 07.2014
- Supervise, coordinate, and schedule the activities of staff who prepare, portion, and serve the food
- Provides feedback to store manager on partner performance during shift
- Recognizes and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and impactful methods of recognition
- Utilize operational tools to achieve operational excellence during shift
- Follow all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
Senior Assist Manager
KFC
06.2006 - 08.2012
- Maintain records of stock, repairs, and safety procedures
- Ensure the serve food are meet the quality control standards
- Maintains restaurant operations in the absence of the Restaurant General Manager (RGM)
- Facilitates restaurant compliance to all restaurant safety, security, and sanitation requirements
- Manages sales projections, inventory, and the major controllable items (Food cost, Operation supplies, and office supplies) of the restaurant.
Branch Administrator and Cashier Staff
ELECTROWORLD INC
, Philippines
11.2004 - 03.2006
- Responsible in Sales Turnover and Consolidate sales to be deposit each day
- Maintain an Accurate Database of Customer and Prospect Information
- Process paperwork and orders via email or phone
- Check data accuracy in orders and invoices
- Ensure sales targets are met and report any deviations
- Trained employees on cash drawer operation.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Answered phone calls to assist customers with questions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Data Clerk and Encoder
BANCO DE ORO
, Philippines
04.2004 - 08.2004
- Accurately Encode all NEW Client information into computer
- Inspect NEW Client card full name embossed correct before releasing
- Organizing information sheet for proper documentation
- Responsible in meeting deadlines
- Confirm that entered data accurately aligns with original documentation
- Adhere to and meet set schedules and deadlines
- Input, track, and maintain all encoded data and records
- Perform any other office tasks that management requires assistance with (sending emails, answering phones)
- Report any major errors or inconsistencies to upper management
- Maintain report logs of in-progress and/or completed work.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Business Administration Professional Diploma - Online
ABM College
Calgary, AB01.2022
Bachelor’s - Business Administration, Management
Polytechnic University of The Philippines
01.2003
Skills
- Problem resolution
- Goal oriented
- Excellent customer service
- Multi-tasker
- Work Under pressure
- Staff Scheduling and Hiring
- Inventory control and record keeping
- Business administration
- Microsoft Office usage
- Administration and management
Accomplishments
- Finished contract with company and referred to be a regular and more higher position.
Certification
- BASICS.fst 4th Edition - Food Safety Certification May 30,2019 - May 30, 2024
- Certified Shift Supervisor
Timeline
Shift Supervisor
STARBUCKS
09.2021 - Current
Shift Supervisor Supervisor
TIMHORTONS
06.2018 - 09.2021
Assistant Store Manager
STARBUCKS
09.2015 - 06.2018
Supervisor
MCDONALDS
08.2012 - 07.2014
Senior Assist Manager
KFC
06.2006 - 08.2012
Branch Administrator and Cashier Staff
ELECTROWORLD INC
11.2004 - 03.2006
Data Clerk and Encoder
BANCO DE ORO
04.2004 - 08.2004
Business Administration Professional Diploma - Online
ABM College
Bachelor’s - Business Administration, Management
Polytechnic University of The Philippines
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