Lorissa Hill-Vanwijk
Woodlands,MB
Summary
Lead Assistant Manager with proven ability to drive team collaboration and deliver results. Skilled in team leadership, project management, and strategic planning. Known for flexibility and reliability, adapting effectively to changing needs. Strong communication, problem-solving, and decision-making abilities.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
21
21
years of professional experience
Work History
Key Holder / Retail Lead / Assistant Manager
Urban Tactical
2023.05 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Volunteered for additional shifts during peak seasons to support staffing needs.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Researched issues to obtain appropriate answers to customer inquiries.
- Conducted regular performance reviews to identify areas for improvement as well as recognize top performers who consistently exceeded expectations.
- Assisted in recruitment efforts by conducting interviews, assessing candidates'' qualifications, and making hiring recommendations based on organizational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
House Cleaner
Self employed
2018.03 - 2023.04
- Offered services for organizing, decluttering, and many types of cleaning from basic to deep cleans
- Swept and cleaned the floors of all rooms of the residential home
- Wiped, polished, and moved the house furniture and equipments, carefully
- Sanitized all bathrooms and restocked them with needed supplies
- Collected and disposed of garbage and debris from trash cans and ashtrays
- Mixed and used appropriate amount of cleaning products, in an effective manner
- Complied with all given job instructions and maintained established cleanliness standards.
Sales Associate/Key Holder
Nine West
2012.11 - 2014.04
- Opened and closed store, balanced draws and safe, made bank deposits
- Assist in setting the direction and goals for each shift and help ensure that employees receive scheduled breaks and meal periods
- Provided excellent customer service, made refunds and exchanges as necessary
- Managed work areas and maintained appropriate levels of inventory
- Provide individual and team performance feedback to the higher management.
Sales
Sirens
2008.06 - 2010.10
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Followed merchandising guidelines to present visually appealing displays
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Identified potential shoplifters and alerted management
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contacted other store locations to determine merchandise availability
- Prioritized helping customers over completing other routine tasks in the store
- Organized store merchandise racks by size, style and color.
Cashier
7 eleven
2006.05 - 2006.08
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk, displays, freezer, stock room and main floor
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Followed merchandising guidelines to present visually appealing displays
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Cashier/Stock Clerk
Shell
2005.06 - 2005.10
- Answered telephone calls and responded to inquiries
- Assisted in maintaining preparation and service areas in a sanitary condition
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Priced merchandise, stocked and replenished merchandise according to store layouts, as well as took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Developed positive customer relationships through friendly greetings and excellent service
- Demonstrated use and care of merchandise
- Alerted customers to upcoming sales events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cook/Waitress
Esso
2004.06 - 2005.06
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
- Spoke with patrons to ensure satisfaction with food and service
- Trained new employee
- Created and developed monthly rotation menu and daily cooked-to-order specials
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
- Requested and recorded customer orders, and computed bills
- Conducted inventory and restocked items throughout the day
- Verified amount of cash in the cash drawer against the day's receipts.
Education
Diploma - Business Administration
Academy of Learning
Winnipeg, MB01.2009
Skills
- Customer Service
- Cash Handling
- Workplace Safety
- Sales proficiency
- Staff training and development
- Employee scheduling
- Multitasking and prioritizing
Languages
English
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Access
Simply Accounting Pro
Timeline
Key Holder / Retail Lead / Assistant Manager
Urban Tactical
2023.05 - Current
House Cleaner
Self employed
2018.03 - 2023.04
Sales Associate/Key Holder
Nine West
2012.11 - 2014.04
Sales
Sirens
2008.06 - 2010.10
Cashier
7 eleven
2006.05 - 2006.08
Cashier/Stock Clerk
Shell
2005.06 - 2005.10
Cook/Waitress
Esso
2004.06 - 2005.06
Diploma - Business Administration
Academy of Learning