Lorisa Stratton
Desert Hot Springs
Summary
Dynamic and dedicated professional with a strong background in customer service and pet care, Known for effective client communication and attention to detail, I excel in creating safe environments for pets while fostering positive relationships with owners. Committed to delivering exceptional service and ensuring pet wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kennel Attendant
VCA Rancho Mirage Animal Hospital
10.2024 - Current
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Pet Sitter
Rover
12.2021 - 01.2024
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Selling Service Team
Nordstrom Rack
11.2019 - 04.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Marshalls
04.2018 - 08.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Office Helper
KillerBeeLive Removal
01.2017 - 12.2017
- Scheduled appointments and managed calendars for staff members.
- Preserved directories by updating, indexing and organizing new material.
- Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Emptied trashcans and transported waste to collection areas.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Proven ability to learn quickly and adapt to new situations.
Dog Boarder
Buddys Hotel
02.2016 - 10.2016
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Education
High School Diploma -
Imperial Holbrook Highschool
Imperial, CA06.2016
Skills
- Customer Service
- Pet Sitting
- Valid Driver's License
- Clean Background Check
- Client Communication
- Positive Attitude
- Pet Feeding
- Doggy Daycare
- Honest and Trustworthy
- Sorting and Categorizing
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Professional and Friendly
- Quick Learner
Certification
Veterinary Assistant Training Program at Veterinary VITALS - Completed 02/27/2025
100 Hours of externship at VCA Medical Center Indio Ca
Timeline
Kennel Attendant
VCA Rancho Mirage Animal Hospital
10.2024 - Current
Pet Sitter
Rover
12.2021 - 01.2024
Selling Service Team
Nordstrom Rack
11.2019 - 04.2020
Cashier
Marshalls
04.2018 - 08.2018
Office Helper
KillerBeeLive Removal
01.2017 - 12.2017
Dog Boarder
Buddys Hotel
02.2016 - 10.2016
High School Diploma -
Imperial Holbrook Highschool
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