Lorinda M. Hale
Red Bluff
Summary
Customer Service Skills: 10+ years experience providing excellent customer service. Accurate accountability of cash register and process transactions via cash, check, and Credit/Debit. Able to appropriately issue receipts, refunds, and give accurate change. Experienced in organizing merchandise, pricing and displaying items for sales. Effectively resolve customer concerns, guide them and provide relevant information. Greet customers when entering or leaving establishments. Maintain clean and tidy checkout areas at all times. Run daily reports of transactions and banking deposits. Appropriately bag, box and/or wrap merchandise. Basic computer skills and Ten-Key. Dependable, reliable, trustworthy and can work well without direct supervision.
Overview
30
30
years of professional experience
Work History
Manager
Hope Chest
Red Bluff
04.2018 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Research and priced antiques and collectibles.
- Price jewelry and furniture
Assistant Coordinator/Store Manager
Dignity Health Hospice Second Hand Store
Red Bluff
08.2000 - 08.2016
- Brought in donations, loaded boxes, sorted items, and stocked shelves
- Oversaw 30 volunteers from various community programs
- Skilled in interviewing volunteers, kept track of volunteer's hours worked and scheduled shifts
- Coordinated delivery and pick up of items for customers
- Responsible for making signs for store sales.
Closer
Value Village
Fairbanks
04.1996 - 02.1998
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by inputting in company database.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Basic Computer Skills Fairbanks -
Certificate of Completion -
North Pole High School
Diploma -
References
References: Available Upon Request
Timeline
Manager
Hope Chest
04.2018 - Current
Assistant Coordinator/Store Manager
Dignity Health Hospice Second Hand Store
08.2000 - 08.2016
Closer
Value Village
04.1996 - 02.1998
Basic Computer Skills Fairbanks -
Certificate of Completion -
North Pole High School