Lorinda Irving-Sparling

• Assisting with daily clerical tasks, maintaining organized documentation and records and occurrence files using various data bases including PROS, PIRS/NPIRS, JOIN and CPIC Query
• Supporting data entry processes, creating occurrence files and ensuring accuracy and timely updates, proficient use of Microsoft Word and experience using Excel
• Strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Processing and assessing Criminal Record and Vulnerable Sector checks using 5 major data bases(CPIC,PROS,NPIRS,PIP and JOIN)
• Managed incoming non-emergency and emergency calls

professionally, directing callers to appropriate personnel or

taking detailed messages

• Processing incoming and outgoing mail accurately and efficiently, ensuring that all correspondence is distributed to the correct recipients in a timely manner.
• Processing requests from various internal/external agencies via telephone,front counter,mail and email
• ongoing training with various CR04 and CR05 duties - including but not limited to MVC files, C-13 reconciliation, PAT Collisions and Crime Mapping

• Monitored premises to ensure security and safety of individuals and property.
• Responding promptly to alarms and incidents, coordinating with emergency services as needed.
• Maintained detailed logs of daily activities, incidents, and observations of prisoners
• Utilizing surveillance equipment effectively to monitor safety and wellbeing of prisoners along with physical checks every 15 minutes
• Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all shifts as needed

• Managed daily operations to ensure efficient workflow and customer satisfaction.
• Developed marketing strategies to increase local visibility and attract new customers.
• Trained and mentored staff on service protocols and operational procedures.
• Maintained inventory levels, optimizing supply chain management for cost efficiency.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Oversee financial management, including budgeting, expense tracking, payroll and taxes
• Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
• Set employee schedules, delegated work, and monitored food quality and service performance.