Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Lorinda Como

Wallaceburg,Ontario

Summary

Adept Customer Service Representative with a proven track record at Concentrix, where I excelled in resolving high-stress situations and enhancing customer satisfaction. Skilled in problem-solving and computer proficiency, I effectively managed escalated calls, demonstrating exceptional conflict resolution and critical thinking abilities. Achievements include significantly improving resolution rates and customer feedback.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Concentrix
07.2010 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Wallaceburg District Secondary School
Wallaceburg, ON
1984

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Follow-up skills

Languages

English
Elementary

Timeline

Customer Service Representative

Concentrix
07.2010 - Current

High School Diploma -

Wallaceburg District Secondary School

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Lorinda Como