Lorii Reyburn
El Cajon
Summary
Dynamic professional with extensive experience in customer service and office management, notably at ATT and Miller Chiropractic Center. Proven ability to enhance customer satisfaction through effective complaint handling and active listening. Skilled in CRM software and maintaining confidentiality, while demonstrating strong critical thinking in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
CSR
ATT
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Office Manager
Miller Chiropractic Center
07.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
RN, Emergency Department
Vencor Hospital
02.1998 - 05.2000
- Participated in ongoing education programs to maintain knowledge of best practices for emergency nursing care.
- Utilized strong critical thinking skills to rapidly assess patients'' conditions during high-stress situations while remaining calm under pressure.
- Participated in quality improvement initiatives aimed at enhancing patient safety, satisfaction, and overall Emergency Department efficiency.
- Provided emotional support to patients experiencing trauma or medical emergencies, ensuring a positive and compassionate environment.
Education
Associate of Applied Science - Nursing
El Reno Jr College
El Reno, OKSkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Microsoft outlook
Timeline
Office Manager
Miller Chiropractic Center
07.2024 - Current
RN, Emergency Department
Vencor Hospital
02.1998 - 05.2000
CSR
ATT
Associate of Applied Science - Nursing
El Reno Jr College
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