Lorien Boomer
Mariposa
Summary
Compassionate and service-driven professional with extensive client-facing experience in hospitality and wellness settings. Skilled in crisis management, conflict resolution, emotional regulation, and maintaining safe, welcoming environments. Seeking a Homeless Shelter Aide position to support individuals experiencing housing instability while building a long-term career in Substance Use Disorder (SUD) counseling. Committed to trauma-informed care, dignity-centered support, and community empowerment.
Overview
14
14
years of professional experience
Work History
Server
Miners RoadHouse 140
Mariposa, CA
04.2014 - 12.2017
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Trained new servers on menu knowledge and service protocols.
- Addressed customer inquiries and resolved complaints promptly, enhancing satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Massage Therapist
Self Employed
Mariposa
12.2005 - 01.2017
- Utilized various massage techniques including Swedish, deep tissue, and sports massage for optimal results.
- Developed customized treatment plans based on individual client needs and health conditions.
- Maintained detailed client records to track progress and adjust treatment strategies effectively.
- Educated clients on self-care practices and wellness strategies to promote long-term health benefits.
- Managed scheduling, billing, and administrative tasks to ensure seamless business operations.
Server
Yosemite Grill
Mariposa, CA
03.2012 - 12.2014
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Yosemite Bug Rustic Mountain Resort
Midpines, CA
06.2004 - 12.2012
- Trained new servers on menu knowledge and service protocols to ensure consistency.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - General Studies
Cabrillo College
Aptos, CACertified Massage Therapist - Massage Therapy
Ahern's School of Massage Therapy
Mariposa, CA07-2005
High School Diploma -
Mariposa County High School
Mariposa, CA06-2004
Skills
- Strong work ethic
- Crisis De-escalation & Conflict Resolution
- Client Intake & Documentation
- Active Listening & Emotional Support
- Boundary Setting & Professional Ethics
- Cultural Sensitivity & Inclusivity
- Safety & Environment Monitoring
Timeline
Server
Miners RoadHouse 140
04.2014 - 12.2017
Server
Yosemite Grill
03.2012 - 12.2014
Massage Therapist
Self Employed
12.2005 - 01.2017
Server
Yosemite Bug Rustic Mountain Resort
06.2004 - 12.2012
No Degree - General Studies
Cabrillo College
Certified Massage Therapist - Massage Therapy
Ahern's School of Massage Therapy
High School Diploma -
Mariposa County High School