Lorie Lew
Los Angeles
Summary
Results-driven professional with extensive experience in sales coordination and customer service. Expertise in contract management and cross-functional collaboration. Proven track record of delivering exceptional customer support and optimizing operational efficiency. Results-driven Sales Coordinator with expertise in customer relationship management and logistics coordination. Known for enhancing sales retention through effective communication and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Sales Coordinator
Revolution Consumer Solutions, LLC.
Vernon
2023.08 - Current
- Prepare customer quotes and contracts alongside pricing reviews to enhance sales retention.
- Manage renewals for contracts and agreements including NDAs, MPAs, vendor forms, and compliance documentation.
- Collaborate with production, logistics, customer service, accounting, and compliance teams to ensure efficient order fulfillment.
- Maintain critical documentation including freight matrix and shipping logistics for optimal operations.
- Conduct pricing strategy analysis involving import pricing reviews and cost evaluations to support decision-making.
- Process RFPs and ensured accurate handling of ONSA requests within set deadlines.
- Coordinate logistics for trade shows including registration and marketing materials while overseeing timely shipment of samples from the sample room.
- Facilitate completion of COIs, audits and managed customer portal requirements effectively.
Customer Service Representative
Revolution Consumer Solutions, LLC.
Vernon
2021.06 - 2023.08
- Oversaw designated customer accounts, strengthening relationships across grocery foodservice and retail sectors.
- Processed sales orders accurately through ERP systems while reviewing contracts diligently.
- Delivered customer support via phone and email on lead times, product availability, shipping updates, and technical inquiries.
- Acted as liaison among customers, operations, production, logistics, and sales teams to meet customer priorities.
- Managed assigned accounts by ensuring effective order management and issue resolution with clients.
- Provided tailored product recommendations addressing customer inquiries on production capabilities.
- Collaborated with buyers and distributors to manage stock levels and address shipping issues effectively.
- Accurately processed pricing requests, promotions, ASN submissions, and EDI transactions within deadlines.
Customer Service Representative-Ecommerce & Retail
Hollywood Bed & Spring Manufacturing Co
Commerce
2020.09 - 2021.06
- Processed EDI orders, retailer portal orders, replacement requests, and direct customer inquiries.
- Updated ASN documentation through major retailer portals and tracked open orders with logistics and accounting teams.
- Assisted customers with post-sale service and product support while maintaining high customer satisfaction.
- Coordinated with e-commerce buyers to resolve inventory shortages and shipping concerns.
- Maintained detailed customer correspondence and communicated company policies clearly and professionally.
- Ensured end consumer technical needs were met, missing and warranty parts were shipped in a timely manner and
Sales Coordinator-Frozen Seafood Wholesale Div
Chicken of the Sea
El Segundo
2019.06 - 2020.07
- Processed customer purchase orders to ensure timely fulfillment.
- Facilitated order management revisions and product recommendations for sales team support.
- Coordinated shipments to guarantee on-time delivery and inventory availability.
- Maintained constant communication with cold storage facilities for accurate EDI transmittal.
- Managed stock transfers between cold storage facilities to minimize out-of-stock situations.
- Acted as liaison for resolving customer inquiries with credit and accounts receivable departments regarding invoices.
- Generated inventory reports, sales analyses, and operational insights for leadership teams.
Account Manager/Assistant AR Adminstrator
Altech Electronics
Paramount
2017.01 - 2019.06
- Facilitated executive sales operations through accurate preparation of quotes, contracts, and marketing documents.
- Oversaw domestic and international purchasing processes while coordinating with global vendors.
- Handled invoice processing, payment reconciliation, credit memo creation, and customer collections.
- Leveraged QuickBooks Online for efficient payment applications and financial tracking.
- Organized travel logistics and accommodations for executives and sales teams.
- Engaged with the factor to streamline customer credit approvals and submitted batch invoices for funding.
Customer Service Representative
J. Valentine Inc.
Paramount
2010.04 - 2017.01
- Managed customer accounts, fostering strong relationships in grocery foodservice and retail sectors.
- Processed sales orders through purchase orders, ensuring accurate contract reviews and ERP entries.
- Provided customer support via phone and email for inquiries on lead times and product availability.
- Acted as liaison between customers, production, logistics, and sales teams to prioritize needs.
- Oversaw order management and issue resolution while maintaining ongoing client communication.
- Delivered product recommendations and addressed inquiries regarding production capabilities.
- Coordinated with buyers and distributors to manage substitutions and resolve shipping issues.
- Handled RGA processing related to shortages, damages, chargebacks, and quality assurance.
Education
High School Diploma -
Downey High School
Downey, CA1991-06
Skills
- Customer relationship management
- Pricing analysis
- Account management
- Order processing
- ERP systems
- Logistics coordination
- Data analysis
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Report generation
- Customer engagement and support
- Data entry
- Prospecting skills
- Sales reporting
- Issue resolution
- Scheduling
- Analytical thinking
- Sales Coordination & Support
- Customer Relationship Management
- Account Management
- Order Processing
- EDI / ASN Processing
- Pricing & Quote Preparation
- Contract & Documentation Management
- Order fulfillment coordination
- Logistics management
- Inventory & Supply Chain Support
- Trade Show Coordination
- Cross-Functional Collaboration
- RFP Responses
- Vendor & Distributor Relations
- QuickBooks Online
- Microsoft Office Suite
- Managerial skills
Timeline
Sales Coordinator
Revolution Consumer Solutions, LLC.
2023.08 - Current
Customer Service Representative
Revolution Consumer Solutions, LLC.
2021.06 - 2023.08
Customer Service Representative-Ecommerce & Retail
Hollywood Bed & Spring Manufacturing Co
2020.09 - 2021.06
Sales Coordinator-Frozen Seafood Wholesale Div
Chicken of the Sea
2019.06 - 2020.07
Account Manager/Assistant AR Adminstrator
Altech Electronics
2017.01 - 2019.06
Customer Service Representative
J. Valentine Inc.
2010.04 - 2017.01
High School Diploma -
Downey High School