Lorie Hall+

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Manage high call volume with exceptional professionalism and efficiency.
• Respond to customer needs through competent customer service and prompt problem-solving.
• Assist call-in customers with questions and orders.
• Place outgoing calls - booking corresponding appointments.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Build rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Manage A/R
• Ordering, shipping and receiving.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
• Booked appointments.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Extensive personal care for elderly client's with a wide variety of medical, physical & verbal challenges.