LORI ANNE DENOSTA
MONTREAL,QUEBEC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer agent position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Trans Sol Aviation Services
06.2022 - 06.2023
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated PA system to make announcements regarding flight activity.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Used airline computer system to create airline tickets and boarding passes.
Cashier
Supermarche P.A
06.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Manager
KIWA RESTAURANT
07.2018 - 05.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Remittance Clerk
Iremit Global Remittance
02.2018 - 07.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
High School Diploma -
John F. Kennedy High School
Montréal, QCHigh School Diploma -
ST. JOSEPH SCHOOL-LA SALLE
BACOLOD, PHILIPPINES06.2016
Skills
- Flight Management
- TSA Collaboration
- Passenger Assistance
- Flight Schedule Coordination
- Reservations and Ticketing
- Boarding Pass Assignment
- Detail Oriented
- Team Collaboration
- Lost Baggage Tracing
- Flexible Schedule
Languages
English
Professional Working
TAGALOG
Native or Bilingual
French
Professional Working
Timeline
Airport Customer Service Agent
Trans Sol Aviation Services
06.2022 - 06.2023
Cashier
Supermarche P.A
06.2021 - 06.2022
Restaurant Manager
KIWA RESTAURANT
07.2018 - 05.2021
Remittance Clerk
Iremit Global Remittance
02.2018 - 07.2018
High School Diploma -
John F. Kennedy High School
High School Diploma -
ST. JOSEPH SCHOOL-LA SALLE
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