Lori Ann Henderson
Central Onslow,NS
Summary
Skilled Payroll/HR Specialist focused on maximizing accurate payroll processing through effective use of time management, problem solving and administrative abilities. Top-notch communicator with excellent employee relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Payroll/HR Specialist
Town of Truro
06.2017 - Current
- Responsible for processing payroll for approximately 200 CUPE, Fire, Police and Non-union employees on a biweekly basis
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Process pension remittances and maintain accurate records for pension, vacation, sick and overtime banks
- Excecute year-end procedures and manage benefits for all employees
- Analyze and problem solve a situation and ensure an answer is provided in a timely manner.
- Maintain accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes.
- Manage confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Finance Clerk
Chignecto-Central Regional School Board
06.2005 - 06.2017
- Responsible to process approximately 600 NSGEU/Non-Union employee's payroll in a timely and efficient manner in SAP
- Responsible to audit and maintain efficient records to ensure payroll is accurate
- Ability to multi-task and prioritize to meet deadlines required of myself or from my immediate supervisor
- Knowledge of CUPE and NSTU collective agreements and have processed payroll for both unions.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
Owner/Manager
Expressfit for Women
06.2004 - 06.2005
- Overall running of the business including hiring, training, customer service and marketing
- Required to have the facility meet the company’s standards with regards to the overall presentation of the facility
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Training Supervisor/Store Manager
Payless ShoeSource
06.1999 - 06.2004
- Training Supervisor: assisted the District Manager in identifying and training store manager trainees and communicating performance standards to other managers
- Responsible to direct the efforts of store associates toward consistently achieving company standards of store presentation and customer service and store standards of sales, profit, and inventory control
- Acted as a role model for other store managers in the district in all areas of store operations and people development.
- Store Manager: Training and development, sales, customer service, recruiting, merchandising and displays, people development and organizational skills.
Dual Manager/Manager
Northern Reflections And Northern Getaway
06.1991 - 05.1999
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Payroll Compliance Practitioner -
Canadian Payroll Association
12.2014
Graduated -
Cobequid Educational Centre, Truro, Nova Scotia - All Academic Courses
06.1989
Skills
- Employee Relations
- Payroll Administration
- Expert Problem Solving
- Quality Assurance
- Payroll Processing
- Workload prioritization
- Benefits Administration
- Confidential Document Control
Courses Completed
- Payroll Compliance Practitioner with the Canadian Payroll Association
- Introduction to Accounting - NSCC, December 2013
- Microsoft Word
- Microsoft Excel – Level 3/Advanced
References
- Tammy Hamlin, Human Resources Officer, Truro, NS, (902) 893-6081
- Elaine Severin, Manager, Budgets and School Financial Services, Chignecto Central Regional Center for Education, Truro, NS, (902) 210-2422
- Shannon MacPhee, Retired Payroll Manager, Chignecto Central Regional Center for Education, Truro, NS, (902) 890-5932
Timeline
Payroll/HR Specialist
Town of Truro
06.2017 - Current
Finance Clerk
Chignecto-Central Regional School Board
06.2005 - 06.2017
Owner/Manager
Expressfit for Women
06.2004 - 06.2005
Training Supervisor/Store Manager
Payless ShoeSource
06.1999 - 06.2004
Dual Manager/Manager
Northern Reflections And Northern Getaway
06.1991 - 05.1999
Payroll Compliance Practitioner -
Canadian Payroll Association
Graduated -
Cobequid Educational Centre, Truro, Nova Scotia - All Academic Courses
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