Hi, I’m
Loriann Cooper
Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
years of professional experience
1
Certification
Work History
Stay At Home Mother Of Three BoysVancouver, BC
Independent Family Manager
03.2000 - Current
Job overview
- Developed education and social programs to provide children with knowledge and skills for healthy, productive lives
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior
- Perform general housekeeping duties such as sweeping, cleaning, dusting, laundry and linen changes and picking up/taking out garbage.
- Assist children with all instrumental activities of daily living (i.e. including but not limited to personal hygiene, feeding, dressing, bathing and toileting, cooking, banking, shopping, etc).
- Oversaw weekly grocery budget, reducing overall spending by 28% over five years
- Oversaw remote schooling for three children (ages 3-8), adapting weekly to changing requirements and working one-on-one to identify needs and stay organized
- Provided unconditional loving, compassionate, stable living environment to every child equally and consistently
The Civilia Hotel & RetreatClearwater, BC
Supervisor / Front Desk
11.2022 - 08.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections/reviews to check quality & compliance with established specifications and recommended improvements
- Gathered, organized and input information into digital database.
Embers Staffing SolutionsVancouver, BC
Labour Worker
03.2017 - 10.2019
Job overview
- Collected, cleaned and removed debris while distributing worksite equipment to maintain team productivity and minimize safety hazard
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
- Liaised with other workers to perform duties, responsibilities and tasks, advancing productivity
- Performed demanding physical work over extended periods and modeled positive attitude
ScotiabankCornwall, ON
Teller / Customer Service Representative
12.2010 - 06.2014
Job overview
- Maintained confidentiality of bank records and client information
- Issued and redeemed money orders, cashier checks, replacement debit or credit cards and bank statements as requested
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Ordered checks, placed stop payment orders, reset security features for online banking and conducted additional special services for customers
- Opened new checking, savings and lines of credit for customer accounts
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Canadian Hickory FarmsOttawa, ON
Customer Service Representative/ Manager
09.2002 - 06.2003
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored new employees on procedures and policies to maximize team performance.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
Education
BC CampusVancouver, BC
Associate of Arts from Peer Support Program
05-2024
Google Corsera
Cybersecurity Analysis from Information And Communication Technology
05-2024
Laurentian UniversityKitchener, ON
University Course from Women's Oppression & Marginalised Studies
01.2012
St-Lawrence CollegeKingston, ON
Bachelor Of Construction Management from Carpentry Foundation
08.2006
St-Lawrence CollegeCornwall, ON
Business Accounting & Administration from Business Administration For Trades Management
09.2002
Skills
- Punctual and Dependable
- Problem Solving
- Hand-Eye Coordination
- Accounting Skills
- PC Proficient/ Advanced MS Office Suite Knowledge
- Verbal and Written Communication
- Professional and Courteous
- Strong Organizational Skills
- Community Services Information/Crisis Intervention/ Peer Support
- Supervision and Leadership
- Problem Resolution
- Analytical and Critical Thinking
- Inventory Control
- Training and Mentoring
- Process Monitoring and Improvement
- Financial Management
- Housekeeping
- Regulating Schedules
- Age-Appropriate Recreational Activities
- Behavior Management Techniques
Certification
- Introduction to Cybersecurity
- Peer Support Worker
- WHMIS
- First Aid/ CPR
- Food Safe BC
- Children Trauma & Caregiver Certification
- Boundaries
Timeline
Supervisor / Front Desk
The Civilia Hotel & Retreat
11.2022 - 08.2023
Labour Worker
Embers Staffing Solutions
03.2017 - 10.2019
Teller / Customer Service Representative
Scotiabank
12.2010 - 06.2014
Customer Service Representative/ Manager
Canadian Hickory Farms
09.2002 - 06.2003
Independent Family Manager
Stay At Home Mother Of Three Boys
03.2000 - Current
BC Campus
Associate of Arts from Peer Support Program
Google Corsera
Cybersecurity Analysis from Information And Communication Technology
Laurentian University
University Course from Women's Oppression & Marginalised Studies
St-Lawrence College
Bachelor Of Construction Management from Carpentry Foundation
St-Lawrence College
Business Accounting & Administration from Business Administration For Trades Management