Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
StoreManager
Loriann Cooper

Loriann Cooper

Vancouver,BC

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Talented in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader, and team manager commited to ensuring employee safety & performance standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Front Desk/ Supervisor

The Civilia Hotel & Retreat
11.2022 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Helped meet changing demands by conducting regular reviews and recommending improvements to business systems/operations or procedures.
  • Gathered, organized and input information into digital database.

Labour Worker

Embers Staffing Solutions
03.2017 - 10.2019
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
  • Set up equipment to maintain worksite productivity
  • Assisted distribution of tools, materials and equipment to skilled workers
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
  • Liaised with other workers to perform duties, responsibilities and tasks, advancing objectives
  • Performed demanding physical work over extended periods and modeled positive attitude
  • Cleaned or prepared construction sites to eliminate hazards.

Teller / Customer Service Representative

Scotiabank
12.2010 - 06.2014
  • Maintained confidentiality of bank records and client information
  • Issued and redeemed money orders, cashier checks, replacement debit or credit cards and bank statements as requested
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
  • Ordered checks, placed stop payment orders, reset security features for online banking and conducted additional special services for customers
  • Opened new checking, savings and lines of credit for customer accounts
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Customer Service Representative/ Manager

Canadian Hickory Farms
09.2002 - 06.2003
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Educated customers on special pricing opportunities and company offerings
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Launched quality assurance practices for each phase of development

Independent Family Manager

Stay At Home Mother Of Three Boys
03.2000 - Current
  • Developed education and social programs to provide children with knowledge and skills for healthy, productive lives
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Maintained entire family's schedule and organized events.
  • Perform general housekeeping duties such as sweeping, cleaning, dusting, laundry and linen changes and picking up/taking out garbage.
  • Assist children with all instrumental activities of daily living (i.e. including but not limited to personal hygiene, feeding, dressing, bathing and toileting, cooking, banking, shopping, etc).
  • Oversaw weekly grocery budget, reducing overall spending by 28% over five years
  • Oversaw remote schooling for three children (ages 3-8), adapting weekly to changing requirements and working one-on-one to identify needs and stay organized
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Provided unconditional loving, compassionate, stable living environment to every child equally and consistently

Education

Cybersecurity Analysis - Information And Communication Technology

Google Corsera

Bachelor Of Construction Management - Carpentry Foundation

St-Lawrence College
Kingston, ON
08.2005

Some University - Women's Studies

Laurentian University
Greater Sudbury, ON

Business Accounting & Administration -

St-Lawrence College
Cornwall, ON

High School Diploma -

St Joseph's Secondary School
Cornwall, ON
06.2000

Skills

  • Punctual and Dependable
  • Problem Solving
  • Hand-Eye Coordination
  • Accounting Skills
  • PC Proficient/ Advanced MS Office Suite Knowledge
  • Verbal and Written Communication
  • Professional and Courteous
  • Strong Organizational Skills
  • Community Services Information/Crisis Intervention/ Peer Support
  • Supervision and Leadership
  • Problem Resolution
  • Analytical and Critical Thinking
  • Inventory Control
  • Training and Mentoring
  • Process Monitoring and Improvement
  • Patient and family advocacy
  • Financial Management
  • Business administration

Certification

  • Horticulture
  • Construction Foundations
  • WHMIS
  • Babysitting Course
  • Children Trauma Certification
  • Introduction to cybersecurity

Languages

English
Native or Bilingual
French
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Front Desk/ Supervisor

The Civilia Hotel & Retreat
11.2022 - 08.2023

Labour Worker

Embers Staffing Solutions
03.2017 - 10.2019

Teller / Customer Service Representative

Scotiabank
12.2010 - 06.2014

Customer Service Representative/ Manager

Canadian Hickory Farms
09.2002 - 06.2003

Independent Family Manager

Stay At Home Mother Of Three Boys
03.2000 - Current

Cybersecurity Analysis - Information And Communication Technology

Google Corsera

Bachelor Of Construction Management - Carpentry Foundation

St-Lawrence College

Some University - Women's Studies

Laurentian University

Business Accounting & Administration -

St-Lawrence College

High School Diploma -

St Joseph's Secondary School

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Loriann Cooper