Lori Watson
Clairmont,AB
Summary
Accomplished Supervisor and Manager with a proven track record at Stoneridge Co-op Gas Bar and Westgate Co-op Gas Bar, enhancing team productivity and customer satisfaction through effective training, mentoring, and staff management. Skilled in fostering a culture of continuous learning and safety, leading to significant service improvements and operational efficiency. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Stoneridge Co-op Gas Bar
10.2023 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
PipeStone Golf Club
05.2023 - 10.2023
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
Manager
Westgate Co-op Gas Bar
03.2016 - 06.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor
Stoneridge Co-op Gas Bar
10.2023 - Current
Supervisor
PipeStone Golf Club
05.2023 - 10.2023
Manager
Westgate Co-op Gas Bar
03.2016 - 06.2020
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