Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Walton

Banning

Summary

Healthcare professional with over 20 years of experience delivering patient-centered support in fast-paced environments. Skilled in managing high-volume communications, de-escalating upset or distressed callers with professionalism and empathy, and effectively assessing limited or unclear information to determine appropriate actions and resources.

Overview

1
1
Certification
33
33
years of professional experience

Work History

MSA- VA Operator

Department of Veteran Affairs
Loma Linda
01.2026 - Current
  • Provides essential telephone and organizational information.
  • Ensures proper call routing through interviews and directs callers to the appropriate departments or services.
  • Thorough understanding of a large, dynamic organization, the ability to handle upset or irate callers with calm and courtesy, and the skill to question callers who may provide minimal details. Decisions are based on call destinations, priority levels, security requirements, and system capabilities.

Administrative Assistant

DaVita Dialysis
San Bernardino
10.2010 - 01.2025
  • Ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices, purchase orders and maintain inventory
  • Assist patients with transportation arrangements and physician appointments
  • Computer and clerical skills (Microsoft Office) type 60 WPM
  • Scheduled patient appointments and managed appointment calendars
  • Dynamic Medical Assistant with extensive experience at DaVita Dialysis, excelling in patient care and clinical operations.

MEDICAL ASSISTANT

Beaver Medical Group
Redlands
03.2008 - 04.2009
  • Answering phones and scheduling appointments
  • Documented medical data in patient charts, facilitating accurate records.
  • Maintained accurate inventory of office supplies and ordered additional items as needed.

MEDICAL ASSISTANT

Desert Heart Physicians
Palm Springs
05.2000 - 09.2004
  • Phones and scheduling appointments
  • Filing and maintaining medical records
  • Completing purchasing requisitions to maintain supplies and equipment
  • Communication skills using appropriate medical terminology
  • Measuring and recording vital signs
  • Phlebotomy and collection of other lab specimens
  • Performing EKGs
  • Using CPR skills when required
  • Maintaining supplies, equipment and stocking

Medical Office Assistant

STANELY H. SCHWARTZ
Palm Springs
09.1993 - 06.1999
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Appointment scheduling, Inventory control.

Education

CERTIFICATION IN MEDICAL -

National Education Center
San Bernardino

CERTIFICATION IN GENERAL EDUCATION -

Mt. San Jacinto College
San Jacinto, CA

CERTIFICATION IN TRAVEL CAREER TRAINING PROGRAM -

Associated Schools Inc.
North Miami Beach, FL

HIGH SCHOOL DIPLOMA -

Banning High School
Banning

Skills

  • Telecommunications & Multi-Line Switchboard Operations
  • Call Triage, Routing & Information Management
  • Customer Service & Patient Care in Healthcare Settings
  • Crisis Communication & De-escalation (irate/distressed callers)
  • Appointment Scheduling & Check-In Coordination
  • Clinical Support & Operations (vital signs, treatment room preparation)
  • Phlebotomy Techniques & CPR Certified
  • Emergency Communication (paging systems, alarm monitoring)
  • Records Management & Documentation Accuracy
  • Computer Proficiency (health systems, data entry, telecom systems)
  • Organizational, Analytical & Problem-Solving Skills
  • Independent Decision-Making & Multitasking in High-Volume Environment

Certification

  • National Education Center/ Certificate in Medical Assisting
  • Certificate of Completion/ Basic coding
  • Phlebotomy Certificate
  • Certificate of Completion BLS/ HCP-CPR

Timeline

MSA- VA Operator

Department of Veteran Affairs
01.2026 - Current

Administrative Assistant

DaVita Dialysis
10.2010 - 01.2025

MEDICAL ASSISTANT

Beaver Medical Group
03.2008 - 04.2009

MEDICAL ASSISTANT

Desert Heart Physicians
05.2000 - 09.2004

Medical Office Assistant

STANELY H. SCHWARTZ
09.1993 - 06.1999

CERTIFICATION IN MEDICAL -

National Education Center

CERTIFICATION IN GENERAL EDUCATION -

Mt. San Jacinto College

CERTIFICATION IN TRAVEL CAREER TRAINING PROGRAM -

Associated Schools Inc.

HIGH SCHOOL DIPLOMA -

Banning High School

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