Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LORI TERRY

Bowmanville,ON

Summary

  • 17 years reception and administrative support experience, simultaneously managing office duties and multiple inquiries at a busy front desk
  • Experience offering exceptional customer service with professionalism and genuine understanding
  • Proficient in MS Office, internet and email applications
  • Excellent communication abilities with a professional telephone etiquette
  • Proven ability to meet deadlines
  • Collaborative team member who enjoys offering exceptional support to management and co-workers
  • Strong capacity to work in fast-paced, time-sensitive environments; shows willingness to take on new tasks and challenges while completing assigned duties
  • Proven ability to appropriately handle sensitive and confidential materials including, Social Insurance Numbers, credit information, client files and financial records
  • Team-builder with outstanding interpersonal/communication skills and multi-tasking abilities
  • Handle accounting functions including preparing bank deposits, receipts, invoices, payroll preparation and payment reconciliation
  • Prepare and edit written materials, IE: letters, meeting minutes, memos and other documents

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Receptionist

Owasco RV Centre
12.2018 - Current
  • Answer telephone and transfer to proper departments
  • Greet and direct customers
  • Receive and Process customers deposits and pre-authorizations
  • Input all incoming stock information into SERTI operating system
  • Order all office supplies
  • Order fuel and maintain fuel count
  • Receive Stock as it arrives to dealership
  • Assist sales team with customer deliveries
  • Filing service orders
  • Update key sheets
  • Bin new key inventory
  • Daily Balance and closing POS system.

Church Secretary

Enniskillen-Tyrone United Church
04.2018 - Current
  • Prepare weekly service bulletin for printing and distribution
  • Correspond with minister and choir director for related material.

Office Administrator / Health & Safety Co-ordinator

Big Brothers and Sisters of Clarington
10.2006 - 11.2010
  • Answered main phone line, transferred calls to appropriate staff and greets visitors
  • Managed flow of daily mail, both incoming and outgoing
  • Coordinated office supply inventory, ordering for all staff, and assuring supplies are orderly and accessible
  • Assured that all shared office equipment (copier/fax, phone and voice mail system, postage equipment) is in good working order
  • Researched and assisted in writing grant proposals and developed press releases
  • Wrote and distributed correspondence letters to potential donors inviting them to take part in sponsorship
  • Maintained accurate database of clients, volunteers and donors
  • Handled all banking and invoicing tasks, tracked expenses for budgeting purposes
  • Handled filing, created packages for donors, and requested certificates for volunteer awards.

Office Administrator

Clarington Recreational Hockey League
04.2002 - 09.2024
  • Answered phones, took messages, routed calls, greeted customers, answered questions, replied to emails and maintained files and databases
  • Scheduled and booked meetings, conducted reminder follow-ups
  • Coordinated registration, drafts and tournaments
  • Prepared board meeting minutes, agendas, reports, presentations, memorandums, proposals and correspondence
  • Scheduled appointments and meetings for Coaches, Referees and Trainers
  • Tracked and ordered office supply and inventory
  • Assisted in preparation of department budgets and expenses
  • Maintained company website
  • Prepared payroll for referees and timekeepers.

Education

Professional Secretary Diploma -

ICS Canada
11.2009

Microsoft Office Certificate -

Adult Learning Centre
06.2004

Skills

  • Office Management
  • Administrative Support
  • Telephone reception
  • Office Administration
  • Inbound phone call handling
  • Inventory Management
  • Mail handling
  • File Organization
  • Verbal Communication
  • Managing office supply inventory

Languages

English
Native or Bilingual

Timeline

Receptionist

Owasco RV Centre
12.2018 - Current

Church Secretary

Enniskillen-Tyrone United Church
04.2018 - Current

Office Administrator / Health & Safety Co-ordinator

Big Brothers and Sisters of Clarington
10.2006 - 11.2010

Office Administrator

Clarington Recreational Hockey League
04.2002 - 09.2024

Professional Secretary Diploma -

ICS Canada

Microsoft Office Certificate -

Adult Learning Centre
LORI TERRY