Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lori Spencer

Redlands

Summary

Accomplished Executive Director, adept in operations management and fostering teamwork and collaboration. Spearheaded market research and strategic sales campaigns, significantly boosting community census growth. Excelled in staff training and development, enhancing operational efficiency and customer satisfaction. Demonstrated a proven track record in revenue growth and competitive analysis, achieving notable occupancy increases.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Director of Sales and Operations

MBK Senior Living
02.2024 - Current
  • Guided the development of community marketing campaigns that effectively increased brand awareness and lead generation efforts.
  • Conducted comprehensive market research to identify emerging trends and adjust sales strategies accordingly for maximum impact.
  • Led successful marketing campaigns in multiple markets, contributing significantly to overall community census growth.
  • Coached Executive Directors on effective management skills to improve operations and lead using company Mission & Values.
  • Ensured compliance with corporate policies as well as local laws/regulations throughout regional operations, minimizing risk exposure for the organization.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for region while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Executive Director

MBK Senior Living
09.2020 - 02.2024
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Built and maintained a strong community team by hiring and training qualified staff to create positive and productive work environments.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Drove significant growth in occupancy and revenue by leading the team in expense management and sales goals.
  • Served as a Mentor to onboard and train new Executive Directors.
  • Assisted RDO in helping to cover communities without an ED in place.

Executive Director/General Manager

Holiday Retirement
08.2017 - 09.2020
  • Worked closely with organizational leadership and to guide operational strategy.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Executive Director

Emeritus Senior Living
08.2009 - 08.2016
  • Worked closely with organizational leadership to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Served as a Mentor to help onboard and train new Executive Directors.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions from Emeritus to Brookdale.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Education

High School Diploma -

Gavit Senior High School
Hammond, IN

No Degree - Business

Chaffey College
Rancho Cucamonga, CA

No Degree - Leadership Program

Claremont McKenna
Claremont
01-1996

Skills

  • Operations management
  • Sales management
  • Revenue growth
  • Competitive analysis
  • Teamwork and collaboration
  • Problem-solving abilities
  • Effective communication
  • Staff training and development
  • Team building

Accomplishments

  • Achieved Executive Director of the Year and Community of the Year at Emeritus Senior Living by achieving the highest revenue & occupancy growth company wide.
  • Achieved General Manager of the Year at Holiday Retirement for census & revenue growth.
  • Received President Circle Award for two years in a row for operational excellence and revenue growth.
  • Nominated by my RDO for ED of the Year for 2021 for California Assisted Living Association.


Certification

  • CA DSS - RCFE Certification, 2005
  • First Aid/CPR Certification, current

Timeline

Regional Director of Sales and Operations

MBK Senior Living
02.2024 - Current

Executive Director

MBK Senior Living
09.2020 - 02.2024

Executive Director/General Manager

Holiday Retirement
08.2017 - 09.2020

Executive Director

Emeritus Senior Living
08.2009 - 08.2016

High School Diploma -

Gavit Senior High School

No Degree - Business

Chaffey College

No Degree - Leadership Program

Claremont McKenna

Similar Profiles

CREATE PROFILE
Lori Spencer