Lori Spearing
St. Lewis,NL
Summary
Experienced in customer relations and administrative support, demonstrating strong people skills and attention to detail. Developed effective communication strategies to assist customers with inquiries and resolve complaints, ensuring satisfaction and loyalty. Managed multiple tasks under pressure while maintaining accurate records and reports, contributing to operational efficiency. Proven ability to adapt to various environments, including traveling for assignments, showcasing flexibility and commitment to service excellence. Traveling for 2 weeks maybe more for work
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Air borealis
St. Lewis, NL
03.2021 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Filling daily sale report /
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Traveling for other station 2 weeks on 2 weeks of
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
.
Education
Electrical -
College of The North Atlantic
St Anthony No 06-2006
High School Diploma -
College of North Atlantic ST Anthony
St Anthony Nl06-2005
Skills
People skills
- Time management
- Attention to detail
- Account management
- Call escalation
- Follow-up skills
- Multi-line phone talent
- Complaint handling
- Filing
Good under pressure
Flexible
Timeline
Customer Service Representative
Air borealis
03.2021 - Current
Electrical -
College of The North Atlantic
High School Diploma -
College of North Atlantic ST Anthony