Lori Rodriguez

Shift Supervisor

CVS/Pharmacy

07.1989 - Current

Assisted team in maintaining operational efficiency during high-demand shifts.
Supported training initiatives for new staff on standard operating procedures.
Implemented safety protocols to enhance workplace security and compliance.
Communicated effectively with team members to resolve issues promptly.
Coordinated shift schedules to optimize workforce availability and productivity.
Participated in team meetings to discuss operational challenges and propose solutions.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Increased sales performance through effective upselling techniques and staff training initiatives.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Troubleshot equipment to reduce service calls and downtime.
Coordinated merchandising, promoted new products and increased brand awareness.
Oversaw loading and unloading of packages in warehouse.