Lori Ries

Increased customer base in North America for cross-border and domestic hazardous waste shipments.

• Coordinated shipping schedules to ensure timely deliveries for clients.
• Resolved customer inquiries and complaints with professionalism and care.
• Oversaw daily operations of small business including customer service and financial management.
• Ensured compliance of shipments with federal, state, and provincial regulations.
• Boosted revenue by focusing on customer service and tailored solutions for individual needs.

• Identified customer needs promptly to drive effective service delivery.
• Assisted with customer inquiries and resolved issues to boost satisfaction levels.
• Contributed innovative solutions that enhanced team performance and improved outcomes.

• Cultivated and maintained strong customer relationships, contributing to client satisfaction in environmental services sector.
• Developed strategies to enhance customer engagement and retention, leading to improved loyalty and repeat business.
• Identified new business opportunities within existing client base, resulting in increased sales potential.
• Maintained environmental compliance with all Provincial regulations.

Moved into sales and customer service roles to enhance customer satisfaction across projects.

• Collaborated with provincial regulators to ensure compliance with project requirements, enhancing regulatory adherence.
• Gained expertise in environmental regulations for hazardous waste management at provincial and federal levels.