Lori Preston
Cornwall,ON
Overview
27
27
years of professional experience
Work History
Accounts Receivable Clerk
Viewit.ca
03.2006 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
World Sales Leader
Toys R Us
05.2001 - 05.2005
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Exceeded quarterly goals consistently, driving aggressive business development initiatives.
- Troubleshooting
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
Sales Clerk
Toys R Us
11.1996 - 05.2001
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Skills
Moneris
VCM
Excel
Windows
Microsoft Word
Languages
English
Native or Bilingual
Timeline
Accounts Receivable Clerk
Viewit.ca
03.2006 - Current
World Sales Leader
Toys R Us
05.2001 - 05.2005
Sales Clerk
Toys R Us
11.1996 - 05.2001
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