Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Intern

Lori Oliver

Regina,SK

Summary

Proven Public Service Clerk and Customer Service Representative with a track record of enhancing customer satisfaction and streamlining operations at Regina Public Library. Expert in effective communication and money handling, recognized for professionalism and exceptional service. Demonstrates strong organizational skills and a commitment to continuous improvement, driving positive outcomes and repeat business.

Overview

17
17
years of professional experience

Work History

Public Service Clerk

Regina Public Library
Regina, Saskatchewan
02.2010 - 09.2023
  • Executed daily Library opening and closing routines, ensuring operational readiness and safety.
  • Organized materials to maintain a clean and efficient workspace.
  • Assisted with data entry into computer systems for tracking customer information and records.
  • Maintained an up-to-date knowledge of all agency policies, procedures and regulations related to public service clerk duties.
  • Provided support to other departments within the organization when needed.
  • Resolved customer complaints professionally and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

Indigo Coles Bookstore
Regina, Saskatchewan
10.2006 - 04.2010
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Supported sales team members to drive growth and development.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Balfour Technical High School
Regina, SK

Skills

  • Strong organizational skills
  • Professionalism and etiquette
  • Detail orientation
  • Task prioritization
  • Effective communication
  • Money handling
  • Continuous improvement

Affiliations

  • Years of volunteering for Regina Cat Rescue, Real District Regina, and Salvation Army
  • Current participant supporting bowling for Special Olympics
  • I have a passion for cooking, reading and a love of music

Accomplishments

  • Recieved many Gift Cards for having top sales on Coles membership cards

References

References available upon request.

Timeline

Public Service Clerk

Regina Public Library
02.2010 - 09.2023

Customer Service Representative

Indigo Coles Bookstore
10.2006 - 04.2010

High School Diploma -

Balfour Technical High School

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Lori Oliver