Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Lori Noiles

Severn Bridge,ON

Summary

Dynamic professional with extensive experience at Loblaws Companies, excelling in customer service and conflict resolution. Proven ability to enhance team performance through effective training and mentoring. Skilled in dispatch software and time management, achieving departmental goals while fostering a collaborative work environment. Committed to continuous improvement and operational efficiency.

Work History

Dispatcher

Cox Construction Ltd.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Manager

Loblaws Companies
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Children's Pre School Education - Education

George Brown College
Toronto, None
05.1977

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Updating logs
  • Customer relationship management
  • Work order management
  • Call handling
  • Training new hires
  • Microsoft office

Languages

English
Full Professional

Accomplishments

Excelled at Inventory upkeep. Always stayed on budget.

Won a trip to Italy in the Corporate Division of Canada. When working with Loblaws. Year 2014..

Motivated to always keep on target expectations.

Love working with people. To create a positive and challenging environment.

Timeline

Dispatcher

Cox Construction Ltd.

Manager

Loblaws Companies

Children's Pre School Education - Education

George Brown College

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Lori Noiles