Overview
Work History
Education
Skills
Timeline
Generic

Lori Muir

Overview

28
28
years of professional experience

Work History

PSW

Kingsway Lodge
05.2011 - Current
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Unit Clerk

Huron Perth Healthcare Alliance
01.2017 - 03.2020
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.

Medical Secretary

Victoria Hospital
01.2011 - 01.2017
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Enhanced office productivity by handling high volume of callers per day.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.

Medical Secretary

Dr. C.N. Ghent
05.1997 - 06.2010
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
  • Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
  • Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
  • Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
  • Developed rapport with patients through compassionate communication and attention to their individual needs.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

Education

PsW -

Medix
London, ON
04-2013

Medical Office Assistant -

Medix
London, ON
04-1997

Skills

  • Meal preparation
  • Emotional support
  • Vital signs monitoring
  • Compassionate care
  • ADL assistance
  • Progress documentation
  • Multitasking and organization
  • Medical record-keeping
  • Dementia care
  • Nutrition support
  • Personal hygiene assistance
  • Mobility assistance
  • Toileting support
  • Palliative care

Timeline

Unit Clerk

Huron Perth Healthcare Alliance
01.2017 - 03.2020

PSW

Kingsway Lodge
05.2011 - Current

Medical Secretary

Victoria Hospital
01.2011 - 01.2017

Medical Secretary

Dr. C.N. Ghent
05.1997 - 06.2010

PsW -

Medix

Medical Office Assistant -

Medix

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Lori Muir