Lori McPherson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Administrator position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Dental Office Manager
Besma Family Dental
12.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Dental Assistant
Applebay Dental
05.2020 - 04.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
No Degree - Receptionist
Niagara College
Welland, ON04.2013
Certified Level 2 Assistant - PDA/CDA
Niagara College
Welland, ON01.1997
Graduate Certificate - Dental Assisting
Career Canada
Hamilton, ON12.1991
Skills
- Dental software proficiency
- Professional and Courteous
- Schedule Management
- Insurance Billing
- Oral communication
- Employee Training
- Office Administration
- Inventory Management
- Workflow Coordination
- Human Resources
- Office meetings
- Budget Management
- Computer Skills
Languages
English
Elementary
Timeline
Dental Office Manager
Besma Family Dental
12.2022 - Current
Dental Assistant
Applebay Dental
05.2020 - 04.2022
No Degree - Receptionist
Niagara College
Certified Level 2 Assistant - PDA/CDA
Niagara College
Graduate Certificate - Dental Assisting
Career Canada
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