Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Lori Markell

Burlington

Summary

Dynamic Used Vehicle Sales Manager at Ryder Truck Rental with strong negotiation skills and a goal-oriented mindset. Achieved significant customer loyalty through effective follow-ups and staff training. Leveraged data-driven decision making to optimize pricing strategies, enhancing profitability while fostering long-term relationships within the community.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Used Vehicle Sales Manager

Ryder Truck Rental
02.2013 - Current
  • Spearheaded improvements in showroom presentation standards to create an inviting atmosphere for customers from diverse backgrounds.
  • Developed a loyal customer base through consistent follow-ups, resulting in repeat business and referrals.
  • Conducted thorough market research to stay informed on industry trends, competitor pricing, and consumer preferences.
  • Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
  • Provided comprehensive training to new sales staff members, fostering an environment of constant learning and professional growth.
  • Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for the dealership.
  • Cultivated relationships with local banks and financial institutions to offer competitive financing options for customers.
  • Managed inventory effectively, ensuring optimal vehicle variety and availability for potential buyers.
  • Streamlined the sales process by developing efficient systems for handling paperwork and closing deals quickly.
  • Analyzed regional market data to adjust pricing strategies accordingly, maximizing profitability while maintaining competitiveness within the industry.
  • Built relationships with customers and community to establish long-term business growth.

Finance and Insurance Manager

Kia Cornwall
10.2007 - 09.2009
  • Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
  • Enhanced revenue growth with the development of new financial products and services.
  • Formulated progressive financing options to ensure optimal funding terms for clients.
  • Streamlined insurance processes for increased efficiency and customer satisfaction.
  • Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
  • Collaborated cross-functionally to develop integrated finance solutions that met both internal and external needs.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.

Customer Service Representative/Assistant Manager

BMO Bank of Montreal
03.1989 - 09.2008
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
  • Provided timely feedback to supervisors regarding potential areas of improvement within the department''s operations.
  • Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
  • Coordinated closely with other departments to resolve complex customer issues promptly, enhancing cross-functional collaboration within the organization.
  • Participated actively in ongoing professional development opportunities aimed at improving personal skills and expertise in customer service best practices.
  • Adhered strictly to data privacy regulations while handling sensitive customer information, maintaining the highest level of confidentiality and security standards.
  • Facilitated smooth transitions for customers during account updates or changes by providing clear instructions and guidance throughout the process.
  • Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.
  • Supported colleagues through active listening and problem-solving skills, fostering a positive work environment for all team members.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

ODH
Ingleside, ON

No Degree - Behavioral Sciences

St Lawrence College
Cornwall, ON

Skills

  • Strong negotiation skills
  • Goal-oriented mindset
  • Staff training and development
  • Data-driven decision making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved quota through effectively helping with sales for location

Languages

English

Certification


  • Licensed OMVIC certified

Interests

  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • I participate in low-impact exercises to strengthen core muscles
  • Enjoy playing Pickleball

Timeline

Used Vehicle Sales Manager

Ryder Truck Rental
02.2013 - Current

Finance and Insurance Manager

Kia Cornwall
10.2007 - 09.2009

Customer Service Representative/Assistant Manager

BMO Bank of Montreal
03.1989 - 09.2008

High School Diploma -

ODH

No Degree - Behavioral Sciences

St Lawrence College

Similar Profiles

CREATE PROFILE
Lori Markell