Lori MacKay RMT
Ottawa,ON
Summary
Driven Registered Massage Therapist with a proven track record of enhancing client retention and satisfaction through expert application of diverse massage techniques.
Excelled in self-employment by combining interpersonal skills with a strong foundation in anatomy and physiology, significantly improving client health outcomes and client relations.
Overview
17
17
years of professional experience
Work History
Registered Massage Therapist
Self Employed
08.2007 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their health goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Education
Bachelor of Health Sciences - Health Sciences
Thompson River University
Kamloops, BCCertificate - Traditional Chinese Medicine - Acupuncture
McMaster University
Hamilton, ON2011
Massage Therapy Diploma - Massage Therapy
Kine-Concept
Ottawa, ON06.2007
Skills
- Professional ethics
- Proficient in a variety of massage techniques (eg, Swedish, deep tissue, sports massage)
- Strong knowledge of anatomy and physiology
- Excellent interpersonal and communication skills
- Ability to create and maintain detailed client records
- Strong problem-solving and critical-thinking abilities
- Ability to work independently and as part of a team
- Deep Tissue Massage
- Injury Rehabilitation
- Sports Massage
- Orthopedic Massage
- Client Relations
- Cupping Therapy
- Sales and Marketing
Websites
Languages
English
Native or Bilingual
Affiliations
- CMTO - General Certificate
- RMTAO Active member
Timeline
Registered Massage Therapist
Self Employed
08.2007 - Current
Bachelor of Health Sciences - Health Sciences
Thompson River University
Certificate - Traditional Chinese Medicine - Acupuncture
McMaster University
Massage Therapy Diploma - Massage Therapy
Kine-Concept
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