Lori MacKay RMT
Ottawa,ON
Summary
Driven Registered Massage Therapist with a proven track record of enhancing client retention and satisfaction through expert application of diverse massage techniques.
Excelled in self-employment by combining interpersonal skills with a strong foundation in anatomy and physiology, significantly improving client health outcomes and client relations.
Overview
17
17
years of professional experience
Work History
Registered Massage Therapist
Self Employed
Ottawa, ON
08.2007 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their health goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Education
Bachelor of Health Sciences - Health Sciences
Thompson River University
Kamloops, BCCertificate - Traditional Chinese Medicine - Acupuncture
McMaster University
Hamilton, ON2011
Massage Therapy Diploma - Massage Therapy
Kine-Concept
Ottawa, ON06.2007
Skills
- Professional ethics
- Proficient in a variety of massage techniques (eg, Swedish, deep tissue, sports massage)
- Strong knowledge of anatomy and physiology
- Excellent interpersonal and communication skills
- Ability to create and maintain detailed client records
- Strong problem-solving and critical-thinking abilities
- Ability to work independently and as part of a team
- Deep Tissue Massage
- Injury Rehabilitation
- Sports Massage
- Orthopedic Massage
- Client Relations
- Cupping Therapy
- Sales and Marketing
Websites
Languages
English
Native or Bilingual
Affiliations
- CMTO - General Certificate
- RMTAO Active member
Timeline
Registered Massage Therapist
Self Employed
08.2007 - Current
Bachelor of Health Sciences - Health Sciences
Thompson River University
Certificate - Traditional Chinese Medicine - Acupuncture
McMaster University
Massage Therapy Diploma - Massage Therapy
Kine-Concept