Lori Lemery

• Assisted client with activities of daily living, promoting independence and quality of life.
• Assisted client with daily living needs to maintain self-esteem and general wellness.
• Provided compassionate and patient-focused care to cultivate well-being.
• Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during course of caregiving.

• Assisted with daily activities and special programs.
• Enhanced educational opportunities by volunteering as reading buddy to students.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

Jobs within Company

Back Office Analyst & Customer Care - Wireless; 2011-2014

• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
• Input data into spreadsheets and databases.
• Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
• Consistently met or exceeded performance metrics, contributing to overall success of the back office team and company as a whole.

Customer Care - Offline Analyst - Home Phone 2005-2011

• Collaborated with cross-functional teams to ensure consistent customer support and issue resolution.
• Reduced average handle time through proficient multitasking and quick decision-making skills.
• Continuously monitored personal performance against set goals and targets, proactively seeking ways to improve skills or knowledge as a Customer Care Analyst.

Credits and Collections Specialist; 2002-2005

• Conducted thorough investigations into disputed invoices and negotiated resolutions that satisfied both parties while upholding company policies.
• Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
• Maintained accurate records of customer accounts, payments and payment plans.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Analyzed customer financial records to determine appropriate payment plan.

Quality Assurance and Fulfillment Specialist; 2001-2005

• Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
• Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Conducted data review and followed standard practices to find solutions.

Customer Service Representative; 2001-2005

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.