Lori Leclair
Nepean,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Years of experience applying planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
12137453 Canada Inc.
01.2020 - Current
- Managed operational activities across all levels of the organization
- Roles include but are not limited to, payroll, accounting and tax preparation, financial planning and analysis, supply chain management, distribution and logistics, quality assurance, and customer retention
- Strategized process improvements to ensure tasks are completed on time and on budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
FRONT END SUPERVISOR AND BARTENDER
Chucks Roadhouse
01.2018 - 01.2020
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Opened and closed the restaurant following all standards and procedures, including but not limited to, completing financial and sales reports, verifying employee cash out statements and timecards, and maintaining cleanliness standards,
- Completed daily and weekly inventory management tasks
- Managed staff to balance labour costs with customer experience.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
CONSULTANT AND REALTOR
Chucks Roadhouse
01.2017 - 01.2018
- My position with RLP Lakes of Muskoka contained two distinct roles
- First, I contracted my services to the Brokerage, completing tasks such as website development and digital/print marketing
- Second, as a Realtor I created and grew a database, came up with creative ways to grow my sphere of influence, and provided exceptional client care.
Education
BA - PSYCHOLOGY -
Wilfrid Laurier University
08.2024
BA - ECONOMICS AND FINANCIAL MANAGEMENT -
Wilfrid Laurier University
01.2015
Skills
- Red Cross First Aid & CPR certified
- Exceptional oral and written communication skills
- Responsible and reliable
- Excellent time management skills
- Problem-Solving
- Team Leadership
- Customer Service
- Analytical Thinking
- Case Management
Volunteer Experience
VOLUNTEER, 03/2024 to Present
Ottawa Victim Services
Observed rules and safety regulations of organization while carrying out client calls including but not limited to Court Support and Police Accompaniment. Provided support and resources to individuals in crisis, Demonstrated active listening and empathy while supporting vulnerable individuals, Maintained composure and confidentiality standards. Completed detailed reporting.
TEAM LEADER, 12/2022 to 01/2024
Victim Services of Simcoe County
Offered frontline crisis support to victims of crime and trauma in Simcoe County, Liaised between police services, clients, and the Victim Services organization, Mentored junior volunteers through effective communication and interpersonal skills, Managed teams of volunteers and deployed them to service calls while maintaining safety, confidentiality, and client service standards, Managed case reporting and client files.,
References
References available upon request
Timeline
OPERATIONS MANAGER
12137453 Canada Inc.
01.2020 - Current
FRONT END SUPERVISOR AND BARTENDER
Chucks Roadhouse
01.2018 - 01.2020
CONSULTANT AND REALTOR
Chucks Roadhouse
01.2017 - 01.2018
BA - PSYCHOLOGY -
Wilfrid Laurier University
BA - ECONOMICS AND FINANCIAL MANAGEMENT -
Wilfrid Laurier University
Similar Profiles
Khélia NshimirimanaKhélia Nshimirimana
Program Officer at Government of Canada – Employment and Social Development CanadaProgram Officer at Government of Canada – Employment and Social Development Canada
JACLYN AUSTINJACLYN AUSTIN
Senior Catering & Events Manager at Compass Group Canada, TJX CanadaSenior Catering & Events Manager at Compass Group Canada, TJX Canada
Kayla BoddenKayla Bodden
Social and Health Leader, Payment Service Officer at Employment Social Development Canada (REMOTE)-Service CanadaSocial and Health Leader, Payment Service Officer at Employment Social Development Canada (REMOTE)-Service Canada
SUSAN JOSHUASUSAN JOSHUA
Registered Nurse (Full-Time Relief Team) at The Moncton HospitalRegistered Nurse (Full-Time Relief Team) at The Moncton Hospital
Zelda ColleyZelda Colley
Medical Receptionist at Activecare Medical ClinicMedical Receptionist at Activecare Medical Clinic