Lori Lariviere
Sault Ste Marie,Canada
Summary
Experienced working in challenging environments. Excited about the opportunity to take my next career step. I am a dedicated employee with demonstrated strengths in customer service, time management and a team player. Good at troubleshooting problems and finding successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance Manager
Eazy Express Inc.
01.2003 - 10.2024
- Payroll
- Payables
- Bank balancing and reconciliation
- Government Remittances
- WSIB (Ontario)/WCB (other provinces) - reported and paid premiums as well as all claims management
- Preparation of monthly, quarterly, and annual financial reports
- Various other Administrative Tasks
Front Desk Receptionist
H & R Block
09.2008 - 03.2014
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents
- Ensured reception area remained clean, organized, and presentable throughout day
- Answered incoming calls, directed them to appropriate personnel, and took messages
- Scheduled appointments and made reminder calls
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Residential Youth Worker
The Key Program
09.2001 - 01.2003
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Facilitated group sessions for skill-building, socialization, and conflict resolution among residents.
Education
Bachelor of Science (B.S.) - Criminal Justice
Lake Superior State University
Sault Sainte Marie, Michigan05.1999
Skills
- Critical Thinking
- Willing to Learn
- Prioritizing and Planning
- Proactive and Focused
- Customer Service
- Problem-solving aptitude
- Active Listening
- Decision-Making
- Verbal and written communication
Languages
English
Certification
WHMIS
Food Handlers
Timeline
Front Desk Receptionist
H & R Block
09.2008 - 03.2014
Finance Manager
Eazy Express Inc.
01.2003 - 10.2024
Residential Youth Worker
The Key Program
09.2001 - 01.2003
Bachelor of Science (B.S.) - Criminal Justice
Lake Superior State University
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