Lori Klein

Manages nationwide sales of specialized graffiti abatement products to paint and coating retailers, municipalities, school districts, transit systems, contractors and property managers.

Develops and maintains strong relationships with key decision-makers, including district managers, sales representatives and store managers at major national and regional paint suppliers.

Educates store staff and end users on product applications, safety protocols, and surface compatibility to ensure proper usage and promote customer satisfaction.

Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a smooth experience from quote to delivery.

Conducts product training sessions, in-store demos, and technical support visits to drive sales and build product confidence at the store level

Provide ongoing support to retail partners, identifying sales opportunities, resolving technical issues, and ensuring optimal product placement and merchandising.

Collaborate with marketing and operations teams to support promotional campaigns, coordinate trade show participation and gather field insights for product development.

Directed day-to-day operations, staff coordination, and customer service initiatives to ensure a smooth running environment.

Developed marketing strategies and social media content, growing online engagement by 25% and increasing overall sales.

Created and managed staff schedules, processed payroll, and organized monthly team meetings.

Collaborated with ownership to establish promotional materials, and track consumer trends to guide business decisions.

Oversaw inventory and supply orders, coordinated with vendors,and maintained property and equipment needs.

Acted as primary contact for customer concerns, and staff issues, ensuring timely and professional resolution.

Supported budget goals and helped the business meet performance targets through strategic planning and execution.