Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Killam

Calgary,AB

Summary

Accomplished professional with over 15 years of experience in the hospitality industry, holding leadership positions in Operational Venue Management, Food and Beverage, Event Planning, Account Management, Sales and Health & Safety. Detail-oriented team player with a strategic mindset and a natural knack for building relationships. Managed events for up to 3000 people and 50,000 sq feet of meeting space. Ability to handle multiple projects simultaneously, and a proven track record of delivery results through data backed collection, creating innovative solutions and driving the transformation of ideas into action. Eager to learn, grow, and collaborate with others to achieve shared goals and vision.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager, Premium Seating

Calgary Stampede
06.2005 - 01.2023
  • Manage 25-100 employees, interview, hire, train, prepare work schedules and assign specific duties
  • Establish and implement company policies, goals, objectives, and procedures
  • Monitor daily sales, payroll and the P&L to ensure success of the venue
  • Keep records of customer interactions and transactions, record all details to enhance customer relations for future services.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Senior Recruitment Consultant

Klopp Richards & Associates
04.2022 - 12.2022
  • Manage and build trusting client relations for association and corporate market accounts
  • Meet with clients and organizing committees to develop customized programs, agendas, budgets and services
  • Monitor event activities to ensure all event plans are executed and are in compliance with applicable laws and regulations
  • Ensure satisfaction of participants, and provide resolution for any challenges that arise
  • Conduct post-event evaluations with clients, review invoices for accuracy and approve payments
  • Attend conferences/symposiums for networking purposes
  • Stay current with industry trends for the different markets.

Account Executive

Partner Staffing
03.2021 - 04.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Conducted 8 interviews daily to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Assisted with writing job postings and job descriptions for boards.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Championed the DEI policy
  • Lead the team on Health & Safety provincial policy and procedures.

Event Planning Manager

Hyatt Regency
09.2017 - 07.2020
  • Oversaw preparation and management of event bookings for 50-3000 attendees.
  • Coordinated with each hotel department on timing and service required for each event.
  • Liaised with clients to determine exact event requirements, budgets, and confirm contracts.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Developed and distributed event surveys to gather feedback and assess event success.

Occupational Health & Safety Auditor

05.2016 - 06.2020
  • Educate fellow employees and enforce health legislation in accordance to the Alberta Occupational Health and Safety Act
  • Review and prepare yearly audit documentation for the Alberta Hotel & Lodging Association
  • Ensure the hotel is exceeding standard guidelines to maintain COR certification
  • Maintain all Occupational Health and Safety records and documentation
  • (monthly, quarterly and yearly)

Senior Sales Systems Administrator

07.2014 - 09.2017
  • Manage 4 sales & events coordinators
  • Provide job training, daily task assignment and quarterly reviews
  • Train fellow hotel employees in hotel Hyatt specific computer systems
  • Analyze internal sales and events processes, recommend and implement procedural or policy changes
  • First contact with potential and existing clients
  • Coordinate with clients for in person property site visit, facilitate signing of legal documents and accounts receivable.

Bartender

06.2005 - 06.2014
  • Engage with guests to create a memorable experience while serving food and beverage
  • Provide guests with options customized to their specific needs and wants
  • Balance daily sales
  • (credit card, cash, gift cards and promotional deals.)

Account Manager

WASTE CONNECTIONS OF CANADA, FORMERLY BFI
11.2001 - 06.2004
  • Managed 50+ existing house account networks
  • Target and build relations for prospective clients
  • Exceeded budgeted sales goals by 10% via negotiations, retention and genuine customer service.

Education

Completed Coursework Towards Bachelor of Commerce - Business and Technology

UNIVERSITY OF NEW BRUNSWICK
SAINT JOHN, NB
1999

Skills

  • Control Inventory Costs
  • Food and Beverage Management
  • POS Terminal Operation
  • Serve Customers
  • Teamwork and Collaboration
  • Operational Efficiency
  • Brand Standards Audits
  • Organization and Planning
  • Community Events
  • Event Oversight
  • Business Management
  • Public Safety and Security
  • Auditing Tasks
  • Project Management
  • Customer and Client Relations
  • High-Volume Environments
  • Confidential Records Management
  • Employee Coaching and Mentoring
  • Self-Motivated
  • Cultural Awareness
  • Customer Satisfaction
  • Process Development and Implementation
  • Project Oversight

Certification

AHLA Health & Safety Auditor

ProServe


Marketing Strategy – Success tapping into unique markets to increase revenues.
Sales - Known for consistently achieving goals.
Event Management - Overseeing conferences, events and tradeshows.
Budgeting, Reporting & Forecasting - Overseeing financial input into group business
Negotiations/Contracts Management - Assessing the risk and benefit for the company and the client's best interest
Performance Management & Coaching - Working with all departments to ensure company standards and policies are being upheld.
Conflict Resolution - Working with clients and colleagues to provide the best outcome for all parties by brainstorming and coming up with positive solutions.
Customer Service - Providing upbeat, positive and attentive service
Diversity & Inclusion - Working with clients and employees to educate on empathy and inclusivity.



ChairChairHyprideHyprideSep 2014 - Jun 2020 · 5 yrs 10 mosSep 2014 - Jun 2020 · 5 yrs 10 mosCivil Rights and Social ActionCivil Rights and Social Action

  • Hypride was developed by Hyatt corporation to ensure LGBTQ+ staff and guests were taken care of by the organization to ensure equality and safety for all.

  • Offering demonstrated leadership and team development skills and a proven ability to grow and motivate a diverse multicultural team. A creative problem solver, accustomed to long-term planning and on the spot decision making; flexible management style allows for handling irregularities and quick resolution of complex scheduling and service issues.

Timeline

Senior Recruitment Consultant

Klopp Richards & Associates
04.2022 - 12.2022

Account Executive

Partner Staffing
03.2021 - 04.2022

Event Planning Manager

Hyatt Regency
09.2017 - 07.2020

Occupational Health & Safety Auditor

05.2016 - 06.2020

Senior Sales Systems Administrator

07.2014 - 09.2017

Food and Beverage Manager, Premium Seating

Calgary Stampede
06.2005 - 01.2023

Bartender

06.2005 - 06.2014

Account Manager

WASTE CONNECTIONS OF CANADA, FORMERLY BFI
11.2001 - 06.2004

Completed Coursework Towards Bachelor of Commerce - Business and Technology

UNIVERSITY OF NEW BRUNSWICK

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