Lori Holtrop
Mount Hope,ON
Summary
Dynamic Department Manager at Sport Chek with a proven track record in project management and customer service. Enhanced customer satisfaction through effective process improvements and team collaboration. Recognized for fostering a positive work environment and proactively resolving conflicts, ensuring alignment with company objectives and driving operational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Department Manager
Sport Chek
Ancaster
06.2005 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Hawker Lead
Sodexo
Hamilton
06.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Ancaster High School
Ancaster, ON1998
Skills
- Project management
- Process improvement
- Customer service
- Team collaboration
Languages
English
Certification
Smart Serve certified and First Aid certified
Timeline
Hawker Lead
Sodexo
06.2024 - 10.2024
Department Manager
Sport Chek
06.2005 - Current
Ancaster High School