Lori Hess

Sales supervisor at RIMOWA’s Rodeo Drive flagship, accountable for leading, coaching, and developing a team of 16 across front- and back-of-house functions while ensuring consistent execution of Maison standards. Drive commercial performance through disciplined clienteling, outreach, and appointment strategies, embedding CRM best practices and accountability to deliver double-digit year-over-year growth in client business and sustained achievement of monthly targets. Cultivate a high-performance, inclusive culture by providing continuous feedback, supporting professional development, and acting as a trusted escalation point for complex client and operational matters. Partner cross-functionally with PR and Marketing on store-level initiatives, including celebrity gifting and special requests, while safeguarding brand equity and adherence to corporate guidelines. Balance people leadership with operational and commercial excellence to support long-term business growth.

Studio Services professional operating at an Assistant Manager level, supporting store leadership in day-to-day operations, commercial strategy, and talent development. Demonstrated strong business acumen and market awareness, regularly presenting store performance and initiatives to company leadership including the founder, president, and regional teams across both coasts. Contributed to sales strategy and goal-setting, driving consistent performance while managing a high-value personal client book and coaching Client Advisors to develop and grow their own clientele. Oversaw stylist memos and studio business, successfully rebuilding the program to $100K in its first year post-return. Developed and implemented operational tools and documentation to improve efficiency, organization, and execution across daily business functions. Provided leadership coverage in the absence of the Store Manager and during special projects, conducted monthly associate touchbases to identify opportunities and reinforce selling standards, and managed PR requests in alignment with company guidelines.

Top-performing stylist in the highest-volume AllSaints location on the West Coast, ranking second nationally behind the New York flagship and consistently delivering $650+ in sales per hour. Recognized as a trusted floor leader, frequently setting the pace during peak business and supporting team execution through elevated product knowledge, selling standards, and calm decision-making under pressure. Built strong client retention through proactive relationship management and outreach prior to the formal launch of company clienteling systems. Demonstrated deep expertise across ready-to-wear, accessories, and footwear, advising both clients and peers on fit, fabric, and product lifecycle. Identified for advancement into floor leadership based on consistent performance, reliability, and ability to positively influence team results.