Lori Gray

Answer phones, deal with animal related calls including animals in distress, go to rescue missions and pull animals from stressful, harmful, situations.

Customer Service

Tend to emails promptly

Handle day to day money

Prepare payroll

Prepare tax receipts

Prepare documents for accountant

Prepare monthly reports

Work with Excel spreadsheets

Fundraise

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Helped reduce wait times for patients by consistently prioritizing tasks based on urgency and pharmacist directives.
• Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
• Maintained open lines of communication with pharmacists to promptly address any discrepancies or concerns related to medication orders.
• Assisted pharmacists in preparing medication dosage forms such as capsules, ointments, or suspensions for dispensing to patients.
• Participated in ongoing training opportunities to stay current with industry best practices, enhancing knowledge and skills as a Pharmacy Assistant.
• Supported pharmacists in providing excellent customer service through effective communication and timely assistance.
• Ensured proper storage conditions for medications were maintained at all times, preserving their efficacy and safety for patient use.
• Monitored inventory expiry dates closely, removing expired items from shelves promptly to maintain regulatory compliance standards.
• Counted and labeled prescriptions with correct item and quantity.
• Received incoming supplies and stocked in correct locations.
• Kept pharmacy counter and related areas clean, neat and organized.
• Assisted pharmacy staff with preparing medications and filling orders.
• Supported operations with filing, copying and faxing.
• Merchandised over-the-counter goods and rotated stock.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Processed payments for prescriptions and accurately completed cash and credit card transactions.
• Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Verified patient information to correctly dispense medications.
• Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.