LORI GALE
Elmsdale,NS
Summary
To seek and maintain a full-time position that offers professional challenges utilizing communication skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Dispatcher
Prime Material Handling
Dartmouth , Nova Scotia
02.2022 - Current
- Received new orders, prepared documentation, and assigned personnel.
- Enhanced communication with Techs by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed customer accounts and invoicing.
- Directed dispatching, routing, and tracking of 25 Techs .
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized tech routes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Answered phone calls and responded to customer emails,remaining empathetic and patient during all calls.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to techs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
PROPERTY ADMINISTRATOR
VERANOVA PROPERTIES
Dartmouth , NS
10.2019 - 05.2021
- Create new records in Veranova property management systems
- Contact inspectors via phone or email to initiate occupancy checks
- Initiate securing and follow strict time sensitive guidelines provided by clients
- Contact local contractors to get quotes on work, follow up with contractors and ensure approved work is completed on time
- Ensure all properties are winterized
- Report any safety issues to clients and provide direction to inspectors on safety issues
- Ensure all emergency repairs are completed
- Review photos and reports to ensure clients has all important information on properties
- Administer all files according to provincial and government laws
- Report all issues to senior management
- Provide cost to date to clients
- Prioritize work to ensure it all was completed by deadlines
- Work efficiently in 4 to 5 programs daily.
VENDOR LIASSON
STAPLES CALL CENTRE
02.2001 - 10.2019
- Working closely with third party suppliers to ensure products are shipped
- Track packages, contact couriers to get updates on packages
- Represent staples in a positive and professional manner
- Ensure customers information is accurate and up to date
- Problem solving and coming up with out of the box solutions
- Contacting customers to advise of any delays and issues
- De-escalating customers over delays and missing items
- Multi-tasking, working with up to 7 programs/websites daily
- Providing superior customer service for internal and external customers
- Placing orders
- Answering customers questions in a timely manner
- Utilize management software to provide feedback
- Managed a base of 10,000 gold customers
- Work with staples sales team, business development road reps & customers
- Handling non-routine calls from customers with significant service failures.
Education
HIGH SCHOOL DIPLOMA -
BELANGER MEMORIAL HIGH SCHOOL
Codroy, NL06.1993
Skills
- TEAM PLAYER (10 years)
- Exceptional Customer Service Skills
- Excellent Communication
- Customer Support
- Friendly & Empathetic
- Professional & Courteous
- Dispatch Techs & Delivery Drivers
- Works Well Under Pressure
- Data Entry
- Multitasking Abilities
- Call Center Experience
- Time Management Skills
- Able to work independently
- Some use with Excel and Word
- Strong decision-making skills
- Strong organization skills
Languages
English
Full Professional
Timeline
Dispatcher
Prime Material Handling
02.2022 - Current
PROPERTY ADMINISTRATOR
VERANOVA PROPERTIES
10.2019 - 05.2021
VENDOR LIASSON
STAPLES CALL CENTRE
02.2001 - 10.2019
HIGH SCHOOL DIPLOMA -
BELANGER MEMORIAL HIGH SCHOOL