Summary
Overview
Work History
Education
Skills
References
Communication Skills
References
Timeline
Generic

Lori Fuessel

Regina,Canada

Summary

Detail-oriented professional with expertise in process automation and database integrity management, leading to significant operational efficiency improvements. Experienced in overseeing office operations and managing teams, with a focus on developing policies that enhance organizational performance. Proven ability to streamline workflows and implement cost-saving measures, promoting effective communication across departments.

Overview

38
38
years of professional experience

Work History

Reflexologist

Self-Employed
Regina, Saskatchewan
01.2015 - Current
  • Provide therapeutic reflexology treatments for clients.
  • Provide necessary emotional support to each client.
  • Keep accurate records of clients visits and treatment plan.
  • Maintain confidentiality of all records.
  • Provide an environment consistent with accepted standards of sanitation, hygiene, safety and precautions.

Pension Plan Administration Supervisor

Ministry of Finance, Government of Saskatchewan
Regina, Canada
01.2000 - 12.2014
  • Managed pension member records and maintained accurate databases for payroll systems.
  • Responded to member inquiries in writing and in person, ensuring timely communication.
  • Conducted data entry project, transferring paper files and reconciling database entries.
  • Trained junior administrators, supporting the pension administration team with knowledge sharing.
  • Supervised staff, emphasizing time management, communication, and pension calculations.
  • Consulted with members on pension options, benefits, and financial information.
  • Implemented procedural improvements to enhance efficiency and accuracy of electronic filing systems.
  • Coordinated communications among various stakeholders involved in pension plan administration.

Career Information Officer

Ministry of Education, Government of Saskatchewan
, Canada
01.1998 - 12.2000
  • Developed and enhanced promotional publications to increase engagement and visibility.
  • Consulted with clients to establish effective job search strategies tailored to their goals.
  • Collaborated with team members to enhance career services and placement opportunities for students.
  • Created individualized career plans based on clients' interests, skills, and experiences.
  • Participated in workshops, conferences, and online courses to maintain industry knowledge.
  • Monitored current labor market trends to provide informed guidance to clients.
  • Produced supplementary materials to support training programs.
  • Developed resources including resume templates, networking strategies, and interview preparation tips.

Retail Sales Associate

Various
Regina
01.1987 - 09.1997
  • Stocked shelves and organized displays to highlight specific merchandise for customer attraction.
  • Ticketed and arranged products strategically to enhance sales opportunities.
  • Unboxed new merchandise and restocked shelves in visually appealing configurations.
  • Computed purchases while processing cash and credit payments efficiently.
  • Operated cash registers, handling transactions including sales, returns, and exchanges.
  • Delivered exceptional customer service by promptly resolving issues and answering queries.
  • Organized promotional displays to maximize customer engagement and drive sales.

Education

Office Administration Certificate - Office Administration, Advanced Microsoft Office

Saskatchewan Polytechnic
Regina, Saskatchewan
03-1998

PPAC – Pension Plan Administration Certificate -

Humber College
Toronto, Ontario

RCRT – Registered Canadian Reflexology Therapist -

Reflexology Association of Canada
Winnipeg, Manitoba

Skills

  • Administrative support and operations
  • Project management
  • Effective communication
  • Problem solving
  • Data management
  • Payroll administration
  • Employee training and development
  • Customer service
  • Team building
  • Attention to detail
  • Process improvement
  • Documentation and recordkeeping
  • Data entry management
  • Verbal and written communication
  • Document management
  • Report preparation

References

Available upon request.

Communication Skills

Strong and consistent written and verbal communication with members, employers, employees and management staff. Implemented new procedures to improve efficiencies, accuracy while streamlining electronic filing systems.

References

References available upon request.

Timeline

Reflexologist

Self-Employed
01.2015 - Current

Pension Plan Administration Supervisor

Ministry of Finance, Government of Saskatchewan
01.2000 - 12.2014

Career Information Officer

Ministry of Education, Government of Saskatchewan
01.1998 - 12.2000

Retail Sales Associate

Various
01.1987 - 09.1997

Office Administration Certificate - Office Administration, Advanced Microsoft Office

Saskatchewan Polytechnic

PPAC – Pension Plan Administration Certificate -

Humber College

RCRT – Registered Canadian Reflexology Therapist -

Reflexology Association of Canada

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Lori Fuessel