Lori Dong
Surrey,BC
Summary
A dedicated professional over 10 years experience as a financial service professional in banking environments. Specializes in offering responsible financial solutions to meet customers’ satisfactions. Now seeking to contribute my expertise, experience, and skills to the new opportunity.
Overview
12
12
years of professional experience
Work History
Financial Advisor
Royal Bank of Canada
06.2021 - Current
- Provided professional financial advice and appropriate banking products like banking accounts, credit cards, loans, investments and estates
- Built and maintained strong client relationship through excellent service and follow-ups
- Collaborated with partners to provide comprehensive investment and financial solutions
- Met sales targets white adhering to compliance and regulatory standards
- Supported branch colleagues with branch operating and proper coaching for problem solving and client satisfaction
Financial Planner
Royal Bank of Canada
05.2018 - 09.2019
- Trained with all level’s skills in branch from the basic to financial planning
- Assisted with mentor planner to join the financial planning process
- Provided investment and planning services based on client’s needs
- Processed millions of dollars credit services like PLC, student loan and home line
- Collaborated strongly with internal and external partners like realtors and accountants in the community
- High quality services to client satisfaction
Licensed Investment Associate
National Bank Financial Wealth Management
11.2016 - 05.2018
- Assisted in managing and growing more than two hundred million investment portfolios
- Introduced clients to the team to increase the investment portfolios.
- Maintained and built client relationship with existed and new clients
- Increased client satisfaction with high quality client service
- Communicated with bank offices and other department for all kinds of inquires
Sales Assistant
PI Financial Corp
07.2013 - 11.2016
- Assisted in managing more than more than eighty million investment portfolios
- Answered client’s question and provide market information
- Assisted Advisor to complete KYC questions and client file
- Solved problems for any situations to increase client satisfactions
- Built and maintained client relationship based on high degree of client satisfaction
- Built up relationships with Chinese communities to attract potential customers
- Provided high quality customer service and kept patient and professional for angry clients
- Maintained all clients’ files and records to meet compliances and regulatory requirements.
Education
Bachelor of Business Administration -
University of Regina
01.2012
Canadian Securities Course -
01.2015
Financial Planner I -
Canadian Securities Institute
01.2015
Conduct and Practice Handbook -
01.2017
Canadian Securities Course/Financial Planner II -
Canadian Securities Institute
01.2024
Skills
- Financial Advisory
- Loans and PLCs
- Financial Plans
- Influence
- Clients Growth
- Relationship Builder
- Customer Service
- Office in Charge
- Coaching
Awards
- 2022, Q2 Top Performer
- 2023, Q1 Top Performer
- 2023, One RBC Team Award
- 2024, Q2 Top Performer
- 2024, One RBC Team Award
- 2024, Leadership Award for the South Fraser Market
- 2025, Q1 Top Performer
Volunteers
- 2023, Christmas Hamper
- 2024, Ocean Wise Shoreline cleaning
- 2024, Peach Arch Hospital
- 2024, BC Lung Foundation
- 2024, White Rock Branch Grand Opening Photography
- 2025, Food Bank Event
Hobbies and Interests
- Photography
- Gardening
- Cycling
- Reading
- Music
Timeline
Financial Advisor
Royal Bank of Canada
06.2021 - Current
Financial Planner
Royal Bank of Canada
05.2018 - 09.2019
Licensed Investment Associate
National Bank Financial Wealth Management
11.2016 - 05.2018
Sales Assistant
PI Financial Corp
07.2013 - 11.2016
Bachelor of Business Administration -
University of Regina
Canadian Securities Course -
Financial Planner I -
Canadian Securities Institute
Conduct and Practice Handbook -
Canadian Securities Course/Financial Planner II -
Canadian Securities Institute
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