Lori Cyr
Brampton,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Account Management Specialist
Sensormatic Canada Inc
07.2000 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluate 30+ service calls daily for assigned customers and provide feedback to branches on solutions.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Collaborated closely with senior leadership to establish account priorities aligning with overall business objectives.
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
- Reduced order processing time with accurate data entry and prompt communication.
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Proficient in Microsoft office
Timeline
Account Management Specialist
Sensormatic Canada Inc
07.2000 - Current
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