Lori Cruickshank
Windsor,ON
Summary
Organized and dedicated Medical Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled in Electronic Medical Records and renowned for exceptional patient relations, I significantly contribute to a positive, efficient work environment. Expertise in office administration and the ability to foster patient loyalty through compassionate service.
Overview
42
42
years of professional experience
Work History
Medical Receptionist
Dorwin Medical Group
12.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Billing Specialist
Clear Medical Imaging
06.2019 - 12.2021
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Prepared billing correspondence and maintained database to organize billing information.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Audited and corrected billing and posting documents for accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Medical Receptionist
Dr Parashar
09.2016 - 03.2019
- Managing book keeping
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Office Administrative Assistant
Dr Hoffman
08.1997 - 12.2012
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Medical Receptionist
Dr Vernick
04.1987 - 09.1989
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Bookkeeper
Dr Ziter
04.1982 - 06.1987
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
- Demonstrated adaptability by managing additional responsibilities during periods of staff shortages or peak workload.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
- Completed payroll for employees and maintained detailed records of procedures.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
Medical Terminology
St Clair College
Windsor, ON1982
High School Diploma -
Vincent Massey Secondary School
Windsor, ON1981
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Electronic Medical Records
- Office Administration
- Patient Registration
- Patient Relations
Timeline
Medical Receptionist
Dorwin Medical Group
12.2021 - Current
Medical Billing Specialist
Clear Medical Imaging
06.2019 - 12.2021
Medical Receptionist
Dr Parashar
09.2016 - 03.2019
Medical Office Administrative Assistant
Dr Hoffman
08.1997 - 12.2012
Medical Receptionist
Dr Vernick
04.1987 - 09.1989
Bookkeeper
Dr Ziter
04.1982 - 06.1987
Medical Terminology
St Clair College
High School Diploma -
Vincent Massey Secondary School
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