Years of experience
Lori Cole
Calgary,AB
Summary
Hardworking Supervisor with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
25
25
Work History
Server/Bartender
Deerfoot Inn and Casino
Calgary, AB
09.2023 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees to perform duties.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
Supervisor/Server/Bartender
Camrose Resort Casino
Calgary, AB
06.2016 - 08.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Responded to customer questions regarding products, prices and availability.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
Server
AAA Chinese Restaurant
Edmonton, AB
11.2010 - 11.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Financial Advisor License - Finance
Ivari
Edmonton12.2021
Associate - Business
CDI College
Edmonton, AB11.2014
Skills
- High-Volume Dining
- Liquor, Wine and Food Service
- Dining Customer Service
- Customer Service and Rapport
- Relationship Building
- Service Oriented
- Specials Promotion and Upselling
- Staff Training
- Verbal and Written Communication
- Team Player
- High Energy and Stamina
- Menu Recommendations
- Service-Oriented
- Transactions and Cash Handling
- Warm and Friendly
Timeline
Server/Bartender
Deerfoot Inn and Casino
09.2023 - 09.2023
Supervisor/Server/Bartender
Camrose Resort Casino
06.2016 - 08.2022
Server
AAA Chinese Restaurant
11.2010 - 11.2015
Financial Advisor License - Finance
Ivari
Associate - Business
CDI College
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