Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Other
Timeline
Generic

Lori Colbert

Toronto

Summary

For a long time now, I have been following The Minto Group. More recently, I feel that I would be well matched with your Team, in building my future at Minto. Minto, since 1955, seems to ‘continue to build better places to live, work and play’. This mission statement, certainly speaks to me. With my background in building property and shared facility management, I thank you for taking the time to consider my application. Customer service is a great strength of mine; at my past places of employment, and at my current place of employment, the most upset, un-satisfied, most un-reasonable resident, was transferred to me. I welcome those calls, so that I can address a resident with compassion, understanding, accuracy of information, and a time-line to resolve the issue. Minto stands out in customer focussed, professional, inter-personal service. This really spoke to me. My work history has been built upon 15+ years of property and facility management. With that, comes collaborative team work, and a sense of family, both of which I have always thought makes for success in our field. This is something that I would continue to bring to ‘Team Minto’. My experiences are complimented by maintaining a positive, good humoured approach, and a ‘team’ focussed philosophy, with fellow staff.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Property Manager

FirstService Residential
01.2017 - Current
  • Condominium property manager of 4 mid-rise properties, housing both owners and renters, totalling over 600 residents.
  • Builder of resident relationships, so that all residents feel a sense of belonging within their building community, from building inception to current.
  • Management of a team of 15+ support staff from security, housekeeping and building superintendents.
  • Manager of developer customer service and their contractors, for new building start ups and turn overs.
  • Excellent knowledge of physical building, including building envelope, HVAC, life safety systems, electrical, plumbing, and BAS.
  • 8+ years experience coordinating trades for various work at buildings, ranging from annual maintenance, to CCDC capital projects and tenders, start ups and turn overs.
  • Excellent knowledge of the Landlord and Tenant Act, the Condominium Act, and tribunal processes for both.
  • Property budget operations greater than $10 million dollars (operations and reserve funds).
  • Advanced knowledge of software systems that are specific to residential property management.
  • CMRAO General License holder.

Security Supervisor

Commissionaires Great Lakes
01.2013 - 07.2017
  • Security officer/supervisor for high-risk provincial and federal government accounts, including Passport Canada, CSIS, the Superior Court of Justice, and the Attorney General.
  • Security officer for the Prime Minister’s Office at Toronto.
  • Covert security risk tester for the Greater Toronto Airport Authority.

Property Manager, Facilities

Discovery Place Recreation Centre
09.2011 - 01.2012
  • Responsible to manage a multi-use recreation facility within a 2-tower condominium property.
  • Oversee all facility property maintenance and administrative management.
  • Excellent knowledge of various legislations, codes and regulations as it relates to building property management.
  • Excellent knowledge and understanding of building systems (HVAC, Fire Protection, Mechanical, Electrical, Security and Swimming Pools).
  • Provide leadership to superintendents and contractors for all assigned work.
  • Provide leadership to each meeting involving the Board of Directors and other Property Managers in terms of agenda and project support.
  • Perform building inspections of interior and exterior of property and prepare action plans for opportunities.
  • Administration of the annual budget.
  • Contract

Facilities Manager

YMCA Sudbury
01.2006 - 01.2011
  • Planned, organized, and directed comprehensive, year-round public and member-based aquatic programs at this 2-pool + water slide facility, including the operation, supervision and direction of 2 Sudbury YMCA residential summer camps.
  • Developed programs for pre-school, child/youth, adults/older adults, as well as visiting school groups and private organizations. Introduced 4 new revenue-generating programs.
  • Developed and managed an annual budget of $250,000.
  • Planned, organized and directed all camp operations and programming, while maintaining/enhancing specialty camp programs and activities.

Education

BA - Earth Sciences

Laurentian University
Sudbury, Ontario
01.2004

Honours Diploma - undefined

Seneca College of Applied Arts and Technology
King City, Ontario
01.1992

Skills

  • 15 years of increasingly responsible property management service work;
  • Excellent applied knowledge of building operations, reserve funds, start ups and turn overs, and individual unit and common element operations;
  • 15 years direct customer service;
  • 10 years extensive management of business management methods, practices, and techniques;
  • Demonstrated responsibilities in decision-making, budget preparation/control activities, greater than $10 million;
  • 15 years direct experience of risk assessment and risk management, as it applies to large scale facility and residential properties

Languages

English, fluent (spoken/written/read)
French (conversational/written/read)
Ukrainian (conversational/written/read)

Affiliations

  • Past Chair, Joint Health and Safety Committee, YMCA Sudbury
  • Past Chair Member, the Sudbury and District Health Unit Heart Health Coalition
  • Retired player, Manitoba and Ontario Provincial Water Polo
  • Past President Amnesty International (Sudbury, ON Chapter) 2006-2009
  • Driver’s license (Class G) and perfect driving abstract

Certification

  • CMRAO General Licensee
  • First Aid/ CPR ‘C’

Other

  • Recreation Centre Facility Director
  • The Ukrainian Senior’s Centre
  • Sudbury, Ontario
  • 2000-2004
  • Facility Director, Recreation and Outdoor Education
  • The Sudbury Catholic District School Board/Ministry of Education
  • 1996-2000

Timeline

Property Manager

FirstService Residential
01.2017 - Current

Security Supervisor

Commissionaires Great Lakes
01.2013 - 07.2017

Property Manager, Facilities

Discovery Place Recreation Centre
09.2011 - 01.2012

Facilities Manager

YMCA Sudbury
01.2006 - 01.2011

Honours Diploma - undefined

Seneca College of Applied Arts and Technology

BA - Earth Sciences

Laurentian University

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Lori Colbert