Lori Chern

• Combines quality international standards, Harvard and Cornell University education, and extensive nursing experience to design quality and sustainable health programs that focus on the unique needs of each patient to help prevent disease and restore health
• Direct primary care nursing using both the 6 Pillars of Health and Patient-Centered Care as frameworks
• Identifies health care gaps within the community and builds programs to address these gaps
• Operational companies under RN Collaborate Inc:

www.rncollaborate.com

www.halenesshealth.com

www.mobilecovidtestingkamloops.com

• Ensures that existing provincial and IH policies and guidelines are integrated into the planning and delivery of care and services for the Ashcroft Emergency Department, Long Term Care, Ambulatory Care, and Outpatient COVID Testing Services
• Administers, oversees, and coordinates the delivery of care (for above departments) that supports the best quality of patient care
• Builds collaborate relationships with internal (IH) and external stakeholders (eg: local bands, community programs) for quality improvement and the delivery of care
• Evaluates care to ensure program and service needs are met (including audits, PCQC process, performance management; participates in Quality Improvement programs using the BC Health Quality Matrix as a framework
• Utilizes appropriate technology and virtual services to enhance patient and provider experience, and staff communication
• Ensures effective utilization of resources and continuous prioritization to meet operational needs
• Monitoring for and planning sustainability of programs
• Provides leadership and direct management for 48 employees. Maintains psychologically safe work environment, applies motivational interviewing framework, identifies educational needs for staff, coordinates requests for planned leaves. Reviews timekeeping records in bi-weekly verification reports for accuracy
• Establishes and maintains a system for analyzing trends and their impact on resources and service delivery by using programs such as Insight, iManage, WebIIT, Attendance Promotion Program
• Manages the financial, technical and human resources through planning processes and monitoring the operational budget for the ED and LTC. Takes corrective action to maintain a balanced budget.
• Anticipates and identifies potential risks and applies mitigation strategies in the immediate interim and long-term
• Ensures a safe and healthy workplace for patients, residents and staff through the maintenance of effective orientation and training procedures, promotion and monitoring of safe work practices and enforcement of health and safety requirements
• Ensures all unsafe situations are reported through Workplace inspection Summaries; investigates an initiates corrective action through participation in JOHSC; ensures incident reports are accurately completed and reported through WebIIT
• Recruitment and selection of staff by conducting interviews, assessing clinical skills and making hiring decisions; ensures the orientation of new staff to their role by familiarizing the staff with the existing policies and procedures
• Liaises with colleges (NVIT, TRU, Sprott Shaw) to arrange student practicums. Coordinates the placements of students in the clinical areas to facilitate recruitment and retention in the rural areas.
• Updates own knowledge and participates in professional development in a variety of methods

• Program development in collaboration with LEAN Consultants for new concept of Urgent Primary Care in BC
• Creatively plans for change innovations
• Implementation of IH Policies & Guidelines into Program Development
• Ongoing Professional Development of self and others
• Manages times and resources; supervises responsibilities of others
• Collaborates across disciplines and other stakeholders (LEAN consultants, Physician Group, ER Management staff)
• Uses factual information, integrating best practice for nursing and other related disciplines
• Promotes patient-focused care that demonstrates care for and with patients
• Communicates effectively with patients, families, the public, medical staff and members of the interdisciplinary team using verbal, written, and technical communication
• Integrates and evaluates pertinent data (from multiple sources) to problem solve effectively

• Delivers outstanding care to patients with various diagnoses and managed care from treatment initiation through to discharge
• Facilitates therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
• Collaborates with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological, and cognitive needs
• Patient teaching associated with how to improve lifestyle choices, dramatically reducing change of symptom reoccurrence
• Delivers high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
• Leads teams in driving successful patient outcomes by prioritizing standard of care and best practices
• Collaborates with leadership to devise initiatives for improving nursing satisfaction, retention, and morale
• Collaborates with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions