Lori Castonguay
Sooke,BC
Summary
With over 20 years of professional experience, I have held diverse roles including education assistant, front desk administrator, painter, server, and bartender in settings ranging from global 5-star resorts to local family-owned businesses. These experiences have honed my interpersonal skills, conflict resolution abilities, and proficiency in Excel and computer navigation. I possess a strong work ethic, value efficiency, and am adept at working independently while maintaining high performance standards.
Overview
18
18
years of professional experience
Work History
AirBnB Residential Support
Wonder Women Cleaning Services
12.2023 - 05.2024
- Floor Care: Sweeping, mopping, and vacuuming floors.
- Surface Cleaning: Dusting and wiping down household surfaces like countertops, tables, and furniture.
- Window and Glass Cleaning: Cleaning windows, mirrors, and glass surfaces for a streak-free finish.
- Trash Removal: Emptying office trash cans and disposing of waste.
Server & Bartender
Oceans 999 and Coal Harbour Lounge
10.2018 - 09.2023
- Mixing and preparing cocktails in both the Lounge and the Restaurant.
- Clean up and prepare for the next shift.
- Working as a team, collaborating, and executing large events with tight turnovers.
- Using POS technology to communicate and fulfill orders. 7 Vancouver Tourism Awards in this role.
Fine Dining Server
Morgan’s Bistro
05.2017 - 09.2018
- Responsible for the entire restaurants breakfast and lunch service Friday thru Sunday.
- Mixing and preparing cocktails for team members and guests.
- Serving and Bartending during the evenings.
- Fast, organized, and able to multitask under extreme levels of pressure, all while maintaining a calm demeanor.
- POS used for filling orders.
Server & Bartender
Lola
07.2015 - 01.2017
- Casual day service to fine dining evening service. - Mixing and preparing cocktails for team members and guests. - Responsible for taking orders and serving guests. - Barista knowledge.
Executive Assistant/Front Desk Agent
Little Cayman Beach Resort
01.2014 - 10.2014
- Greeting guests & explaining hotel policies/procedures.
- Answering phone calls with confidence and friendly phone manner.
- Booking and reservations.
- Assisting all needs of guests.
- Arranging dive schedules.
- Daily Audits.
Banquet Captain, Server & Bartender
Fraser River Lodge
01.2013 - 01.2014
- Fine Dining server in an All-Inclusive Fishing Lodge.
- Entertaining guests after fishing excursions.
- Responsible for all liquor inventory in lodge and banquet areas.
- POS operation
Painter
Skyline Painting
04.2006 - 09.2012
- Good knowledge of basic paint types and application techniques.
- Conventional brush and roller applications.
- Ability to apply paint, wallpaper and other materials and finishes to interior and exterior surfaces.
- Repair cracks and holes.
- Prepare, clean and sand surfaces to be painted.
- Mixing stains to achieve desired colour.
Education
Selling It Right
Responsible Service BC
07.2024
Bylaw Enforcement Level 1 & Level 2 - Bylaw
Justice Institute of British Columbia
Burnaby, BC03.2021
Serving It Right
Responsible Services BC
Vancouver, BC01.2012
Food safe -
Ministry of health Grand Cayman
05.2016
BC Care Aide & Community Health Worker Registry
Associate of Arts - Criminology
Douglas College
Burnaby, BC01.2014
Non-Violence Intervention Training Program
11.2012
Skills
- Customer & personal service
- Judgement and decision making
- Social perceptiveness
- Conflict resolution
- Leadership
- High level of discretion
- Professional & mature manor
- Public safety and security
- Knowledgeable in the adjudication system
- Presenting and providing evidence
- Energetic work attitude
Languages
English
Elementary
Timeline
AirBnB Residential Support
Wonder Women Cleaning Services
12.2023 - 05.2024
Server & Bartender
Oceans 999 and Coal Harbour Lounge
10.2018 - 09.2023
Fine Dining Server
Morgan’s Bistro
05.2017 - 09.2018
Server & Bartender
Lola
07.2015 - 01.2017
Executive Assistant/Front Desk Agent
Little Cayman Beach Resort
01.2014 - 10.2014
Banquet Captain, Server & Bartender
Fraser River Lodge
01.2013 - 01.2014
Painter
Skyline Painting
04.2006 - 09.2012
Selling It Right
Responsible Service BC
Bylaw Enforcement Level 1 & Level 2 - Bylaw
Justice Institute of British Columbia
Serving It Right
Responsible Services BC
Food safe -
Ministry of health Grand Cayman
BC Care Aide & Community Health Worker Registry
Associate of Arts - Criminology
Douglas College
Non-Violence Intervention Training Program
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