Branch Information Specialist
TD Bank
- Assisted in managing information databases to support organizational needs.
- Conducted research to gather relevant data for departmental projects.
- Collaborated with team members to streamline information retrieval processes.
- Developed user guides and documentation for internal systems and tools.
- Provided support in data entry, ensuring accuracy and consistency of information.
- Participated in training sessions to enhance knowledge of information management systems.
- Maintained up-to-date records, facilitating efficient access to necessary documents.
- Engaged with stakeholders to understand information requirements and improve service delivery.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Researched and analyzed information into briefing papers, reports and project papers.
- Organized information by studying, analyzing, interpreting and classifying data.
- Maintained historical records by documenting system changes and revisions.
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
- Achieved client confidence and protected operations by keeping information confidential.
- Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.
- Designed and facilitated training workshops for staff members on various topics, such as database management and research techniques, fostering a culture of continuous learning within the organization.
- Coordinated outreach events to promote awareness of available resources and encourage community engagement with the library''s offerings.
- Resolved retrieval problems by customizing design to meet requirements.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Evaluated vendor proposals for various products and services, selecting cost-effective solutions that met organizational needs while staying within budgetary constraints.
- Revised internal policies surrounding intellectual property rights management, ensuring compliance with copyright laws while still providing users with access to essential materials.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Created detailed reports on usage statistics, identifying trends and areas for improvement in the information services offered.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected Type payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
