Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Brouwers

Calgary,AB

Summary

Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Adaptable team player proven to be a fast learner. Focus and positive attitude in stressful situations and high-volume environments.

Overview

Work History

Server

Multiple Fine And Casual Dining Restaurants
  • Numerous years of experience in both front and back of house
  • Enhanced customer satisfaction by anticipating their needs and providing personalized service.
  • Upselling techniques and ability to memorize thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and organized pantry, adhering to strict sanitation standards and regulations.
  • Contributed to overall team success by supporting other kitchen staff during busy periods or staff shortages. Spent months in the kitchen in pantry and rib stations.
  • Set up and broke down kitchen for service.

Server

Walt Disney World Resort EPCOT Le Cellier

Cashier

The Banff Springs Alberta Room

Server

The Upper Deck

Server

The Middle Deck

Server

Tony Romas

Education

1,000 Hr Diploma -

Foothills College of Massage Therapy
Calgary, Ab

Travel And Tourism Diploma -

Atlantic Tourism And Hospitality Institute
Charlottetown, PE

Skills

  • Food inspection
  • Food Running
  • Beverage Preparation
  • Table Setting
  • Daily specials memorization
  • Food Delivery
  • Table Bussing
  • Safe Food Handling
  • Supply Restocking
  • High-volume dining
  • Cash Handling
  • Exceptional customer service
  • Adaptability and Flexibility
  • Table Monitoring and Turnover

Timeline

Server

Multiple Fine And Casual Dining Restaurants

Server

Walt Disney World Resort EPCOT Le Cellier

Cashier

The Banff Springs Alberta Room

Server

The Upper Deck

Server

The Middle Deck

Server

Tony Romas

1,000 Hr Diploma -

Foothills College of Massage Therapy

Travel And Tourism Diploma -

Atlantic Tourism And Hospitality Institute
Lori Brouwers