Lori Brazil-Arrington
Cameron Park
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
Work History
Customer Success Manager
School Innovations and Achievement & Herff Jones
01.2012 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Insurance Agent
Blue Shield - State Farm - EHealth -
01.2005 - 01.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
Bakery Manager
Bel Air & Safeway
01.1988 - 01.2002
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Incorporated a fresh salad bar with multiple topping options prepared and displayed daily.
Education
High School Diploma -
El Grove Sr. High School
Elk Grove, CA06-1982
Skills
- Client service optimization
- Training and mentoring
- Revenue growth
- Business development
- Schedule management
- Report analysis
- Account updates
- Problem resolution
- Multitasking Abilities
- Problem-solving
- Managing operations and efficiency
- Attention to detail
Timeline
Customer Success Manager
School Innovations and Achievement & Herff Jones
01.2012 - Current
Insurance Agent
Blue Shield - State Farm - EHealth -
01.2005 - 01.2012
Bakery Manager
Bel Air & Safeway
01.1988 - 01.2002
High School Diploma -
El Grove Sr. High School
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